Valet Supervisor

Assistant Valet Supervisor

Type: Full-time

Location: Oscar East H Street, Iron Mountain, MI 49801 (Oscar G. Johnson VA Medical Center)

Travel: None

Contingent Upon Award

The Valet Manager oversees parking services, ensuring a smooth and efficient process for clients. Responsibilities include coordinating, monitoring and managing valet attendants' activities, managing customer interactions, ensuring vehicle safety and security, developing and running full valet operations, coordinating valet parking assignments IAW guidelines and SOP. Supervision and management of employee conduct, customer interaction, and accountability is paramount. Valet Manager will provide safe, high quality, VIP customer service to every customer to fulfill overall valet parking customer satisfaction for VAMC.

Valet experience is not required. Must have strong management and leadership skills.

• Assign, publish, and manage the Assistant Manager (if applicable), and Valet Attendant’s weekly work schedule, ensuring that all shifts are fully staffed daily
• Completion of the daily and weekly valet parking services usage report
• Ensure scheduled valet attendants are available for daily operations based on the schedule
• Confirm schedule coverage and manage overflow operations to ensure contract performance
• Address and resolve staging or parking area conflicts and congestion
• Address and resolve customer service issues
• Maintain and implement regulations, policies, and procedures for safe operation of valet parking services
• Document any parking violators and/or potential incidents and report to VA Police, local law enforcement (if appropriate), and PM (Program Manager)
• Report unsatisfactory valet parking area issues to PM. The PM will dictate appropriate situations that should be reported to VAMC (Veterans Affairs Medical Center) personnel
• Inspect valet parking areas for hazards, maintenance needs, repairs, and snow removal; report to designated VAMC contact
• Ensure valet staging and parking areas undergoing hazard, preventative/normal maintenance, repair work and/or snow removal by VAMC does not impact the successful delivery of valet parking services, and if it does, report to PM and designated VAMC contact
• Ensure cleanliness and safety of the valet staging area
• Identify and report any suspicious persons, behavior, and/or activity to the on-duty VA Police and/or local law enforcement as appropriate
• Responsible for ensuring all duties and responsibilities for the Assistant Valet Manager (if applicable) and Valet Attendant are carried out in accordance with their job descriptions and Company policies
• Act as a Greeter to respectfully greet customers entering the valet staging area. Greeter responsibilities include:
  • Verifying those eligible for valet parking services by viewing their VA Personal Identification Card (VAPID), or VA appointment letter, or if defined by the VAMC as an exception (e.g., active‑duty military, or first‑time visiting Veteran)
  • During extremely high‑volume periods, assist with pulling vehicles forward in the valet staging area to enable arriving vehicles access into the staging area
  • Provide parking directions for non‑valet parking customers
  • Provide facility and local directions to vehicle drivers
• Valet parked vehicle key accountability
• Maintain and supervise the lock box for all valet parked vehicles
• When Valet parking lot is full:
  • Instruct Valet Attendants to halt valet parking
  • Direct arriving Veteran patients and additionally defined VAMC visitors to self‑park in open, general parking areas
  • Display the Lot Full sign
• When Valet parking space becomes available:
  • Remove the Lot Full sign
  • Instruct Valet Attendants to resume valet parking
• Complete the monthly valet parking usage report and submit it to the PM and COR no later than five (5) days after the end of the previous month. This report will include, but is not limited to:
  • Number of vehicles valet parked and retrieved by date and hour
  • Date of any unusual circumstances or special situations with Veteran patients, as well as with visitors, vendors, and VA employees/volunteers. If an incident report was completed, a copy of the incident report will be…