IT Support Specialist

About this Role – IT Support Specialist

We are looking for a talented IT Support Specialist I who has a passion for quality construction. This position is responsible for providing system support to the MJE IT Department and be the primary point of contact for all IT help desk issues. This position will allow IT to provide better/timelier service to our end users in helping resolve computer related issues.

• User moves, adds and changes within the environment
• Desk side system and network administration
• Handle hardware/software, printing, and application issues
• Check of successful backup, antiviral and system update deployments
• Create user documentation and training when necessary
• Document and train users on various I.T. related functions
• Provide technical support to end users
• Setup and maintain users device including laptops, desktops, tablets, printers and mobile smartphones
• Log all support calls and resolution in call tracking system
• Assist remote employees with network/VPN connectivity issues
• Aid in the upgrade/management of servers, and infrastructure as needed
• Additional duties as assigned

• CompTIA A+, Network+, Security+ and/or MCP preferred
• Cisco CCNA Certification preferred
• Familiar with cloud concepts and platforms such as Azure and Intune
• Familiar with multiple LLM’s and the creation of custom agents
• Familiar with Power Shell and Python for system administration
• Familiar with collaboration platforms such as SharePoint and One Drive
• Excellent Communications Skills
• Proficiency in Documenting Processes
• Basic networking troubleshooting
• Demonstrated multi-tasking and data entry skills, and prioritizing
• Ability to anticipate and meet internal customer needs
• Ability to work independently and meet deadlines
• Proficient in the Microsoft Office productivity suite (Word, Excel, Outlook, PowerPoint, Access, Visio, Power BI, and Project)
• Desire for Growth – Expand your skillset
• Associates Degree or Technology certification (4-year degree preferred)
• 1-3 years of experience in desk side or help desk troubleshooting support role
• Basic Network Experience (Route/Switch, IP)
• Experience with Windows 11, Windows 10, Windows Server.

• 401(k) with company match (Traditional & Ross)
• Paid Holidays and PTO
• Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Account
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance Lifelock Identity Theft Protection
• Employee Discounts
• Short-Term & Long-Term Disability

For more benefit details !