Technical Support Specialist - Birmingham

Technical Support Specialist - Birmingham

America's Thrift Stores Field Support Center, 1900 Crestwood Blvd, Irondale, Alabama, United States of America

• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment
• So much more!

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are at least 18 years old and ready to join our team

Our Field Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Position Title:
Technical Support Specialist

Reports To: IT Systems & Support Manager

Department: IT

FLSA Status:
Non-Exempt

Travel: frequent local/regional travel (approx. 50%), including occasional overnight stays (required).

This position is responsible for providing both remote and on-site technical support across all ATS locations. Key responsibilities include troubleshooting hardware, software, and network issues, as well as installing and maintaining IT equipment and infrastructure. This role ensures that systems, devices, and networks remain operational and efficient throughout the organization with the goal of ensuring technical continuity throughout.

As a vital part of the IT Team, this position supports end users, assists with infrastructure deployments, and travels to various locations to perform installations and repairs as needed.

• IT Support & Troubleshooting: Serve as the first point of contact via phone, email, and ticketing systems, providing remote and on-site support for hardware, software, network, and POS issues, including escalation as needed.
• System Maintenance: Install, configure, and maintain operating systems, software, patches, and IT equipment including PCs, servers, and peripherals.
• Network & Infrastructure: Assist with network setup and support, including hardware installation, Cat6 cabling, RJ45/keystone terminations, and maintaining network performance and stability.
• Documentation & Asset Management: Assist the team with documenting support activities, maintaining accurate inventory records, and tracking IT equipment and deliveries.
• Logistics & Service: Support ATS locations through frequent travel, including occasional overnight stays, assist with on-site setups (including PA systems), maintain organized work spaces, and deliver excellent customer service while adhering to company policies.

• Troubleshooting: Strong hardware, software, and basic networking troubleshooting skills (required).
• Systems: Working knowledge of Windows OS, Microsoft 365, and Android/iOS devices (preferred).
• Networking: Basic understanding of LAN/WAN, IP, DNS, and DHCP (preferred).
• Tools: Experience with remote support tools and helpdesk/ticketing systems (e.g., Zendesk) (preferred).
• Infrastructure: Familiarity with structured cabling standards (preferred).
• Soft Skills: Strong time management, organization, and customer service mindset; ability to work independently and as part of a team (required).

• Experience: 2 or more years of IT support or technical experience (required).
• Education: Associate/Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
• Certification: Relevant IT certifications are preferred, such as CompTIA A+ and CompTIA Network+ (or equivalent), along with cabling and scissor lift certifications. Candidates may be required to obtain one or more certifications within 6–12 months of employment (preferred).
• Driving: Valid driver’s license, clean driving record, and reliable transportation that meets the company vehicle allowance program (required).
• Travel: Frequent local/regional travel (approx. 50%), including occasional…