Technical Support Specialist - Birmingham

Technical Support Specialist I
- Birmingham (Training Provided)

America's Thrift Stores Field Support Center, 1900 Crestwood Blvd, Irondale, Alabama, United States of America

Posted Monday, July 6, 2026 at 5:00 AM

• Growth opportunities
• Many store support roles are hybrid
• Help others through our charity partners
• Save the environment
• So much more

• Your unique personality and skills
• You have a demonstrated ability to collaborate with others
• You have an amazing track record of positive results
• You have amazing time management skills and love to multitask
• You are at least 18 years old and ready to join our team

Our Field Support Center works to support all operations of our company. Whether you are a part of the accounts payable, finance, donations, people and culture or purchasing team, we all have a common goal to support each part of the business to the fullest so that we can positively impact our charity partners.

Mission

To Give Back! By…

• Positively impacting the environment and the communities we serve
• Providing values that meet our customer's needs and wants
• Reducing millions of pounds of waste each year
• Supporting local charities

Vision

To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.

Values

• Real: I am genuine and approachable. What you see if what you get.
• Heart: I care. I listen with kindness and act with courage.
• Own: I take initiative, ask for help and follow through.
• Solve: I dig in, fix what matters, and move things forward.
• Grow: I meet challenges with optimism knowing I will win or learn.

Position Title: Technical Support Specialist I

Reports To: IT Systems & Support Manager

Department: IT

FLSA Status: Non-Exempt

This position is responsible for providing remote technical support across all ATS locations, including travel to assist on-site as needed. Key responsibilities include troubleshooting basic hardware, software, and network issues, as well as assisting with installing and maintaining IT equipment and infrastructure as needed. This role operates based on documented and prescribed solutions or processes and ensures that systems, devices, and networks remain operational and efficient throughout the organization with the goal of ensuring technical continuity across the organization.

As a vital part of the IT Team, this position remotely supports end users and travels to various locations to perform installations and repairs as needed.

• IT Support & Troubleshooting:
  Serve as the first point of contact via phone, email, and ticketing systems, providing remote and on-site support for hardware, software, network, and POS issues, escalating issues to higher-level team members as needed.
• System Maintenance:
  Install, configure, and maintain operating systems, software, patches, and IT equipment including PCs, servers, and peripherals.
• Network & Infrastructure:
  Assist with basic Layer-1 troubleshooting of network connectivity and equipment, including hardware installation, network cabling issues, and end-user connection issues.
• Documentation & Asset Management:
  Assist the team with documenting support activities, maintaining accurate inventory records, and tracking IT equipment and deliveries.
• Logistics & Service:
  Support ATS locations remotely and through on-site travel and deliver excellent customer service while adhering to company policies.

• Troubleshooting:
  Hardware, software, and basic networking troubleshooting skills (preferred).
• Systems:
  Working knowledge of Windows OS, Microsoft 365, and Android/iOS devices (preferred).
• Networking:
  Basic understanding of LAN/WAN, IP, DNS, and DHCP (preferred).
• Tools:
  Experience with remote support tools and helpdesk/ticketing systems (e.g., Zendesk) (preferred).
• Soft Skills:
  
  Strong time management, organization, and customer service mindset; ability to work independently and as part of a team (required).

• Experience:
  
  0-2 years in a…