ESR) Shift Workforce Coordinator

Shift Workforce Coordinator

The Shift Workforce Coordinator provides frontline administrative and workforce support to employees and supervisors within a 24/7 manufacturing operation. Embedded within Operations and reporting to the HR Manager, this position serves as a key resource for employee support, attendance administration, staffing coordination, workforce communications, and timekeeping activities. The role exists to help employees access the information and resources they need, support supervisors with workforce-related administrative processes, and ensure timely coordination with Human Resources and other support functions to maintain efficient plant operations.

Employee Support

· Serve as a primary point of contact for employee questions and requests during assigned shifts.

· Notify employees of emergency phone calls and urgent messages.

· Assist employees with Okta account activation, multi-factor authentication, password resets, ADP access, and electronic pay stub retrieval.

· Coordinate employee access requests and communicate system access status.

· Respond to routine employee questions regarding PTO balances, benefits, payroll concerns, attendance policies, and 401(k) plans.

· Submit employee information change requests, including address and emergency contact updates.

· Assist employees with internal job bidding processes.

· Facilitate communication between employees, supervisors, and Human Resources, particularly during off-shift hours.

· Maintain and distribute employee communications, including job bids, announcements, postings, and toolbox talks.

· Receive employee resignations and communicate information to Human Resources and other stakeholders as appropriate.

Workforce Administration and Coordination

· Coordinate employee separation notifications and ensure timely communication to Human Resources, Payroll, Information Technology, Security, staffing agencies, and other applicable stakeholders.

· Manage the employee call-in line and document attendance-related communications.

· Maintain volunteer overtime sign-up lists and related records.

· Review employee absences and staffing needs and coordinate overtime coverage in accordance with established practices.

· Coordinate overtime coverage for planned and unplanned absences.

· Assist with maintaining overtime equalization and staffing records.

· Review attendance and timekeeping reports to identify discrepancies, anomalies, and potential errors.

· Audit timecards and attendance records and coordinate issue resolution with supervisors, Payroll, and Human Resources.

· Run workforce reports and provide attendance, absenteeism, and workforce-related metrics for operational reporting and key performance indicators.

· Assist with maintaining accurate employee job and position records.

· Support workforce transition activities and shift handoffs by gathering and communicating employee information as needed.

· Maintain workforce records and documentation in accordance with company policies and procedures.

Employee Relations and Accommodation Support

· Serve as an initial point of contact for employee concerns, workplace complaints, accommodation requests, and policy-related questions.

· Provide required forms and instructions for ADA and religious accommodation requests.

· Notify Human Resources and Benefits of accommodation requests and other employee concerns requiring follow-up.

· Gather basic information related to employee concerns and communicate appropriate details to Human Resources.

· Exercise sound judgment in determining when issues should be referred to supervisors or escalated to Human Resources.

· Immediately escalate harassment complaints, ethics concerns, discrimination allegations, threats, workplace violence concerns, and other significant employee relations matters.

· Maintain confidentiality when handling employee information and workplace matters.

Staffing, Onboarding, and Training Support

· Serve as the primary point of contact for temporary employees arriving on the production floor.

· Coordinate with staffing agencies to ensure temporary employees are properly onboarded, equipped with required PPE, and prepared for assignment.

· Conduct…