Student IT Support Specialist (Southern CAMPUS

Student IT Support Specialist (SOUTHERN CAMPUS)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Please see Special Instructions for more details.

Please note this position will work on the Southern Campus (Ironton, Ohio) of Ohio University. Please complete the online application and attach a resume, current semester class schedule and a cover letter indicating your interest.

We are seeking candidates who have good interpersonal communication skills, the ability to work productively without close supervision and the ability to follow confidentiality policies. Successful candidates must have and maintain a minimum cumulative GPA of 2.0 or higher. Training will be provided for applicants who are hired.

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

The Ohio University Southern Campus invites applications for the position of Student IT Support Specialist. This position will work on the Southern campus which is located in Ironton, Ohio. Specific departmental duties may include:

• Help Desk Support
  · Answering the help desk phone, entering work orders, and resolving issues when possible
• Check out and deliver equipment
• Assisting with inventory, testing, and cleaning of computer equipment.
• Supporting campus projects as needed

• OULN Classroom Operator Support
  
  · Responsible to be sure equipment is powered, connected and functioning for class

• Campus Event Support
  
  · Setup computer, audio and AV equipment for scheduled campus events

Job Profile Duties/essential functions may include, but not be limited to, the following:
Provides technical assistance to students, staff, and faculty by troubleshooting software or hardware issues, maintaining IT systems, and offering solutions to ensure smooth technological operations across the University. Provides an entry point into the field of Information Technology for Ohio University students. Level Summary Performs basic tasks and assists with administrative or operational duties under supervision. Roles are entry-level and aimed at providing exposure to workplace environments.

Supervisory Responsibilities:

Limited supervisory responsibilities. May supervise other student workers. Fiscal Responsibilities:
No budgetary responsibility. Problem Solving:
Addresses routine, well-defined problems under supervision. Independence of Action:
Works under close supervision. Communication and

Collaboration:

Communicates primarily with supervisor and peers. Collaborates with team members to accomplish tasks.

Minimum Qualifications Enrolled for classes at Ohio University, Hocking College, another post-secondary education institution, or a secondary school during the current semester, immediate previous semester, or immediate upcoming semester. Able to follow instructions and complete tasks within deadlines. Basic knowledge of office software and communication tools. Departments may have specific minimum requirements.

Preferred Qualifications

Working Condition/Physical Demands:
This role is primarily desk-based and involves…