Supply Chain Analyst

Position: SUPPLY CHAIN ANALYST
Role Overview

The Supply Chain Analyst plays a critical role in supporting customer fulfillment, inventory management, logistics coordination, and production operations. This position serves as a key liaison between customers, commercial teams, manufacturing partners, warehouses, and logistics providers to ensure timely product delivery and accurate inventory management. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment while driving continuous process improvement.

This role reports to the Director Supply Chain.

What You'll Be Doing

Customer Service Support

* Serve as a point of contact for customer inquiries related to orders, shipments, inventory availability, and delivery status.

* Process sales orders in Net Suite and communicate updates with commercial team.

* Communicate proactively with customers regarding shipment timing, delays, shortages, or order changes.

* Coordinate with sales, production, warehouse, and logistics teams to ensure customer expectations are met.

* Maintain strong customer relationships through timely follow-up and issue resolution.

Logistics Coordination

* Schedule shipments and monitor transportation activity to ensure on-time delivery performance.

* Track shipments and resolve transportation-related issues including delays, shortages, damages, or delivery exceptions.

* Prepare and review shipping documentation, packing lists, and related logistics records.

* Support freight planning and logistics execution to improve operational efficiency.

Inventory Management

* Monitor finished goods inventory levels and coordinate inventory availability to support customer fulfillment requirements.

* Maintain accurate inventory transactions and records within Net Suite.

* Assist with physical inventory and inventory discrepancy investigations.

* Support month-end and quarter-end inventory reconciliation processes.

Production & Operations Support

* Enter and maintain production runs for Pure Five Choice compounding products produced at third-party compounding facilities.

* Verify production data, inventory consumption, and finished goods reporting within Net Suite.

* Assist with tracking production schedules, inventory movement, and material availability related to third-party manufacturing operations.

Reporting & Administrative Support

* Utilize Smart Sheets to track workflows, inventory activities, and production statuses.

* Generate and maintain reports related to customer sales orders, inventory, shipments, and production activity.

* Support continuous improvement initiatives and process documentation.

* Maintain organized and accurate records across customer service, logistics, inventory, and production functions.

Basic Qualifications (Required)

* Bachelor's degree in Business or related field such as Supply Chain Management, Operations Management, Logistics; or equivalent combination of education and experience.

* 2+ years of experience in supply chain, customer service, logistics, inventory management, manufacturing operations, or related disciplines.

* Experience working with ERP systems, preferably Net Suite.

* Proficiency with Microsoft Office applications, particularly Excel.

* Strong analytical, organizational, and problem-solving skills.

* Excellent verbal and written communication skills.

* Demonstrated ability to communicate effectively with customers, building strong relationships through clear, professional, and responsive interactions.

* Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

* Ability to travel up to 10-25% to sites for inventory counts.

* Proven success in a dynamic, fast-paced, innovative environment.

Preferred Qualifications

* Experience supporting customer fulfillment and logistics operations within a manufacturing environment.

* Experience with inventory reconciliation and inventory control processes.

* Familiarity with Smartsheet or similar workflow management tools.

* Knowledge of transportation, warehousing, and third-party manufacturing operations.