Accounts Receivable Specialist II

JOB DESCRIPTION

The Accounts Receivable Specialist II is responsible for collecting trade and distributor accounts for all customer accounts assigned. This position initiates customer contact in a professional and courteous manner and performs timely follow-up action in the form of direct communication via telephone, email, or written correspondence directed at obtaining payment or payment status. The incumbent also manages priorities and dispute resolution that are also critical to successfully improve Masimo cash flow through timely and effective collection of past due invoices.

This role may also be required to initiate requests for credit memos or corrected invoices as necessary, in order to present correct and complete billing or cancel/adjust disputed invoices in accordance with company policy and accounting guidelines.

The Accounts Receivable Specialist II is responsible for collecting trade and distributor accounts for all customer accounts assigned. This position initiates customer contact in a professional and courteous manner and performs timely follow-up action in the form of direct communication via telephone, email, or written correspondence directed at obtaining payment or payment status. The incumbent also manages priorities and dispute resolution that are also critical to successfully improve Masimo cash flow through timely and effective collection of past due invoices.

This role may also be required to initiate requests for credit memos or corrected invoices as necessary, in order to present correct and complete billing or cancel/adjust disputed invoices in accordance with company policy and accounting guidelines.

• Collect all invoices owed on all customer accounts assigned based upon established guidelines and management of priorities by amount owed, past due age or degree of credit risk as necessary to effectively reduce past due invoices and maximize cash collections;
• Maintain documentation and record all activity and status of customer accounts and past due invoices as necessary to determine collection status; record notations, collection notes or status codes in collection solution (High Radius).
• Identify all customer deductions for rebate, discount or tracing and process credit memos to properly clear the deduction and apply credit memo to correct invoices per customer remittance information, obtaining necessary approvals from Finance before processing;
• Generate requests for credit memos or corrected invoices as necessary to correct erroneous billing for pricing, tax, freight, discount or miscellaneous credit obtaining the necessary approvals based upon accounting guidelines;
• Provide timely preparation and analysis of requested AR reports & data as requested;
• Provide requested documents to customers on a timely basis as requested on invoices, credit memos, proof of delivery and statements;
• Resolve past due accounts/invoices directly with the customer and ensure the proper escalation of high priority issues to sales and/or management as directed;
• Initiate contact with customers directly via telephone, email, or written correspondence, using a respectful, courteous business tone at all times;
• Perform other duties or special projects as requested.

• 4+ years of collections or related experience with trade and distributor accounts.
• 3+ years of experience with a large ERP system (Oracle, MS Dynamics, SAP, Netsuite).
• Intermediate Excel Skills
• Ability to effectively interface and communicate with internal customers, including sales and customer service, as well as other departments;
• Must be a self-starter; a “hands-on” individual who enjoys a challenge and is dedicated to getting the job done with minimal support and…