Front Desk Associate

Description

Job Overview:

The Front Desk Associate provides exceptional customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates.

Compensation: $20-23/hr.

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

This position involves a variety of responsibilities that support front desk operations and general office functions. The duties outlined below represent typical tasks performed in this role; however, not all responsibilities may apply to every position, and additional duties may be assigned as needed.

* Provide a welcoming and professional presence at the front desk, greeting clients and guests warmly.

* Remain calm and composed while managing multiple tasks simultaneously.

* Greet and assist incoming clients, including opening doors when necessary.

* Receive, handle, and distribute urgent mail, packages, checks, and other business documents.

* Perform data entry into various company systems to support business operations.

* Prepare business mail, including labeling, folding, and stuffing envelopes as needed.

* Maintain the lobby and front desk area, ensuring a neat, organized, and professional appearance.

* Coordinate conference room reservations to support team and client needs.

* Perform additional reception and office-related duties as assigned.

Administrative Core Services:

* Updating work orders in Connect and coordinating accordingly with various vendor partners as needed

* Configuring and distributing key fobs and access controls upon request, and to maintain/update the key fob inventory

* Processing fee waiver requests, account change forms, and check requests

* Maintenance of accurate and complete records as required to properly and effectively implement the Enforcement and Architectural Programs. This includes homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.

* Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines and architectural submission fees per the clients' management contracts

* Maintain clubhouse reservations, deposits and refunds

* Maintain the shared inboxes and calendars

Customer Service Core Services:

* Communicate professionally with residents and clients, ensuring the highest standard of customer service

* Address inquiries and questions with a sincere offer to assist

* Determine solutions based on the nature of each issue, while keeping residents informed of the status

* Respond to all daily inquiries, providing a timeline when a resolution can't be achieved promptly

* Exemplify First Service Residential Core Values and Global Service Standards in every interaction while assisting external and internal customers

Additional Duties:

* Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties

* Conduct business at all times with the highest standards of personal, professional, and ethical conduct

* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies

* Ensure all safety precautions are followed while performing the work

* Follow all policies and Standard Operating Procedures as instructed by Management

* Complete company training as assigned, attend all mandatory company functions, and adhere to First Service Standards of Operation, policies, and procedures

This role requires flexibility, attention to detail, and a commitment to providing exceptional customer service in a dynamic office environment.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform the essential functions of the position with or without reasonable accommodation. The requirements below represent the knowledge, skills, and abilities required.

* Demonstrated experience in customer service and proficiency with Microsoft Office applications

* Effective verbal and written communication skills, with the ability to communicate professionally with residents, staff, and internal partners

* Ability to maintain confidentiality of Company, resident, and employee information

* Professional telephone etiquette and familiarity with resident database systems or similar tools

* Basic proficiency with standard office equipment

* Strong organizational skills with the ability to manage…