Manager, Facilities & Admin Services

Overview

Easterseals is leading the way to full equity, inclusion and access through life-changing disability and community services. For more than 100 years, we have worked tirelessly with our partners to enhance quality of life and expand local access to healthcare, education and employment opportunities. Easterseals Southern California provides essential services and on-the-ground supports to more than 15,000 people each year—from early childhood programs for the critical first five years, to autism services, daily and independent living services for adults, employment programs, veterans’ services and more.

Our public education, policy and advocacy initiatives positively shape perceptions and address the urgent and evolving needs of the one in four Americans with disabilities today. Together, we’re empowering people with disabilities, families and communities to be full and equal participants in society. Join us as we seek to be the most inclusive place for people with disabilities to live, learn, work & play

Reporting to the Director of Facilities & Administrative Services, the Manager leads a team of coordinators and support staff to ensure smooth facility operations and office administration across all Easterseals Southern California locations. This role oversees daily maintenance, service requests, vendor coordination, and the facilities helpdesk, while enforcing organizational policies and safety standards. The Manager champions operational efficiency, team leadership, and high-quality customer service in support of all departments.

Hiring Range: $101k - $126k / yr.

Overview Of Position. The Manager supervises a team of coordinators and support staff to deliver high-quality facility maintenance and administrative support. Leads the day-to-day operations of Easterseals Southern California’s facilities and office administration functions, ensuring seamless daily maintenance of office facilities, prompt response to service requests, and a safe, efficient work environment across the organization’s locations. Oversees the facilities helpdesk ticket system, coordinates vendor services, and upholds organizational policies and safety standards in facility operations.

Strong leadership and organizational skills are essential, as the Manager drives both operational excellence and exceptional customer service in support of all departments.

• Leads, mentors, and supervises the Facilities Coordinators and Administrative Services Coordinators, fostering a collaborative, service-oriented team culture. Sets clear goals, delegates tasks, and provides guidance to ensure staff perform effectively and maintain high customer service standards.
• Oversees the facilities helpdesk (work order/ticketing system) to ensure maintenance and repair requests from all ESSC sites are logged, prioritized, and resolved in a timely manner. Monitors ticket queues (e.g. Zendesk) and tracks issues through completion, following up to confirm satisfaction and proper record-keeping of all requests.
• Ensures all facility-related needs are addressed promptly and proactively. Coordinates routine inspections of office sites and building systems, identifies maintenance requirements, and takes appropriate actions to keep each location in safe, optimal condition. Works closely with the team and vendors to address issues involving HVAC, plumbing, electrical, landscaping, janitorial, and other building systems.
• Maintains strong relationships with external service providers and contractors (e.g., janitorial, security, utilities, equipment maintenance). Oversees the scheduling and quality of vendor services and ensure compliance with contract terms. Reviews and approves vendor invoices and service proposals and assists in selecting and onboarding qualified vendors in line with company standards.
• Supervises office administrative operations, including mailroom management, office supply inventory, front desk coverage, and coordination of courier and office equipment services. Ensures that office support services (mail, phones, supplies, common areas, meeting setups) are delivered efficiently across all departments…