Operations Manager

Overview

Job Overview: The Operations Manager (OM) will support the Senior Community Manager (SCM) through the timely completion of assigned administrative and project duties. This position will include one Association, which will involve working closely with different departments, homeowners, and board members. An OM generates reports, processes architectural applications, issues work orders, assists with projects, conducts two onsite weekly property inspections, and handles client communication and phone calls daily.

Compensation: $70,304 - $74,000

Note
:
First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Understand and have great knowledge of Association Documents – governing documents, rules and regulations, architectural standards, policies, etc.
• Review and recommend revisions to the Architectural Standards annually.
• Review and recommend revisions to the Enforcement Policies annually.
• Take client calls, manage work order process, interact with vendors, and resolve client matters.
• Interact with homeowners daily or as needed to foster a sense of community and seek to find amicable solutions for community-related issues.
• Planning and execution of community events in collaboration with SCM.
• Update and produce requested reports for board packets in a clean, orderly, and professional fashion within the timeline provided by SCM.
• Attend all Board of Directors meetings to report and present on areas of responsibility as well as capture action items as applicable.
• Maintain, and update accurate historical data and legacy files when applicable.
• Consistent use and maintenance of Connect, including, but not limited to;
  Violation, Work Order, Architectural, Task, and Calendar modules, Property Call Log, Info Center, Smart Webs, and Community Profile as needed.
• Review completed work when possible as performed by vendors to verify completion for quality and adherence to contract requirements.
• Collaborate with patrol vendor to address community concerns when applicable.
• Maintain connect resident portal and front-facing website to remain current and informative.
• Draft and manage weekly e-blast to the membership with content approval from the Senior Community Manager.
• Draft and manage weekly Board updates with content approval and collaboration with the SCM. Board updates should be more immediate as appropriate for urgent and sensitive matters that require Board approval and/or guidance.
• Partner with the SCM to create content for Newsletters and other membership-related communications.
• Contribute to the creation of Board Packets, and the annual election process and, lead the RFP process for all projects.
• Coordinate with assigned SCM to prepare monthly Outlook calendars for deadlines, reports, processes, and standing meetings.
• Review, input, separate and handle all mail for association.
• Coordinate all meeting logistics as required.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines, and architectural submission fees per the client's management contract.
• Conduct on-site inspections weekly for violation enforcement and architectural compliance.
• Conduct on-site inspections weekly for association common area maintenance and repairs.
• Prepare for, provide recommendations, and lead all Architectural processing and requests with the Board of Directors. Process follow-up consistent with the Association guidelines.
• Organize and maintain all homeowner and administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the SCM.
• Maintain and upload documents to ADRC/Connect per company policy.
• Maintain all administrative duties, including, but not limited to; scanning, copying, and emailing of…