Strategic Accounts Coordinator

Job Description

STRATEGIC ACCOUNTS COORDINATOR

Quest International | Irvine, CA / 100% Onsite Operations

Location:

60 Parker, Irvine, CA 92618

Pay: $22.00–$25.00 per hour, DOE

Job Type: Full-Time, Temp-to-Hire

Schedule:

Monday through Friday, 8:00 AM–5:00 PM

Department:
Operations / Service Repair Center

Classification:
Salary Non-Exempt

Quest International is hiring a Strategic Accounts Coordinator to support our Operations team and Service Repair Center in Irvine, CA.

This role is posted externally as Repair Operations Account Coordinator – Shipping & Customer Support. Internally, the role is titled Strategic Accounts Coordinator. It is the same position.

This is a hands‑on administrative operations role supporting OEM and strategic customer repair activity, return authorizations, service orders, shipment documentation, customer follow‑up, portal updates, and final documentation accuracy checks.

This is not a remote, hybrid, accounting, finance, sales, marketing, warehouse‑only, or general account management role.

• Work 100% onsite in Irvine, CA, Monday through Friday, 8:00 AM–5:00 PM
• Accept full‑time, temp‑to‑hire employment
• Align with the approved pay range of $22.00–$25.00 per hour
• Type at least 40 WPM accurately
• Use Microsoft Excel and Word for tracking, updates, documentation, or reporting
• Support customer follow‑up, order documentation, shipping documentation, or administrative operations
• Work accurately with customer records, part numbers, serial numbers, addresses, shipment details, tracking numbers, and order information
• Use or learn multiple systems, such as customer portals, ERP systems, CRM systems, shipping platforms, databases, or repair/order management systems
• Maintain strong attention to detail in a deadline‑driven repair operations environment

This role is a strong match for someone who enjoys keeping operations organized, following up with customers, cleaning up documentation, tracking orders, working across departments, and making sure nothing falls through the cracks.

The best fit is someone who is accurate, steady, organized, comfortable with email follow‑up, and able to manage multiple repair/order/shipping details without guessing or rushing.

• Support OEM accounts and strategic customers with repair‑related correspondence, service orders, return authorizations, quotes, shipment updates, and account documentation
• Follow up with customers on repair quotes, pending inquiries, missing information, order status, shipment status, and documentation needs
• Prepare, review, and organize packing lists, shipping labels, air bills, shipment records, tracking numbers, customer records, and repair/order paperwork
• Use Fed Ex Manager, UPS World Ship, DHL, Ship Station, customer portals, ERP systems, CRM systems, databases, or similar operational platforms
• Update customer portals, internal systems, repair records, shipment records, and account notes accurately
• Track deadlines for repair activity, shipment activity, customer follow‑ups, quote responses, and operational priorities
• Communicate with Operations, Shipping, Warehouse, Service Repair Center, Accounting, Customer Service, OEM accounts, and strategic customers
• Perform final administrative quality checks across repair activity, shipping paperwork, customer records, account records, order documentation, and portal updates
• Follow Quest’s ISO‑certified procedures, documentation standards, and accuracy requirements

Required:

• High school diploma or equivalent
• 2+ years of customer service, account support, repair depot support, shipping/order support, logistics, administrative operations, OEM account support, or related experience
• Experience with at least some of the following:
  • Repair orders
  • Service orders
  • Return authorizations
  • RMAs / RAs
  • Customer follow‑up
  • Order documentation
  • Shipment documentation
  • Packing lists
  • Shipping labels
  • Air bills
  • Tracking numbers
  • Customer portals
  • Invoices, quotes, or billing‑support documentation
• Experience using Fed Ex Manager or a comparable shipping platform such as UPS World Ship, DHL, Ship Station, carrier portals, freight portals,…