Repair Operations Coordinator – Shipping & Customer Support

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Full Time Clerical Quest Legal Address, Irvine, CA, US

28 days ago Requisition

Salary Range: $22.00 To $25.00 Hourly

Quest International | Irvine, CA / Onsite Operations
Pay: $22.00 - $25.00 per hour
Job Type: Full-Time, Temp-to-Hire

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM

Location:

Onsite in Irvine, CA
Department:
Operations
Classification:
Salary Non-Exempt

The Strategic Accounts Coordinator supports Quest International’s Operations team and Service Repair Center by managing OEM and strategic customer repair activity, customer correspondence, order documentation, shipment documentation, repair follow-up, portal updates, and administrative quality checks.

This role requires strong accuracy, organization, communication, follow-through, and attention to detail in a deadline‑driven repair operations environment.

• Support OEM accounts and strategic customers with repair‐related correspondence, quotes, service orders, return authorizations, and shipment activity.
• Follow up with customers on repair quotes, pending inquiries, shipment status, and order documentation.
• Prepare and organize service documentation, packing lists, shipping labels, air bills, shipment records, and tracking numbers.
• Use Fed Ex Manager, customer portals, ERP systems, CRM systems, databases, or repair/order management systems.
• Maintain accurate customer records, repair activity, order activity, technical data entry, and account documentation.
• Support repair, shipment, and operational reports for management and customers.
• Track delivery deadlines, shipment deadlines, customer follow‑ups, and operational priorities.
• Perform final administrative quality checks across repair activity, shipping paperwork, customer records, account records, and order documentation.
• Follow Quest’s ISO‑certified policies, procedures, and documentation standards.

• High school diploma or equivalent.
• 2+ years of customer service, repair depot, shipping/order support, administrative operations, logistics, OEM account support, or related experience.
• Experience with repair orders, service orders, return authorizations, customer follow‑up, shipment documentation, packing lists, shipping labels, air bills, tracking numbers, or similar order/shipping documentation.
• Experience using Fed Ex Manager or a comparable shipping platform.
• Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems.
• Microsoft Excel and Word proficiency.
• Ability to type at least 40 WPM accurately.
• Strong communication, organization, prioritization, follow‑up, and attention to detail.
• Ability to work onsite in Irvine, CA, Monday through Friday, 8:00 AM - 5:00 PM.
• Pay alignment with $22.00 - $25.00 per hour.

• OEM or strategic customer support experience.
• Service Repair Center, repair depot, return authorization, logistics, shipping, or order‑processing experience.
• Service order or return authorization processing experience.
• Repair quote or service quote follow‑up experience.
• Customer portal and shipment tracking experience.
• ISO‑certified or procedure‑driven environment experience.
• Strong technical data‑entry accuracy and documentation habits.

This role is not accounting, accounts payable, finance analysis, sales, marketing, or general account management.

The strongest candidates will have hands‑on experience with repair/order documentation, shipping paperwork, Fed Ex or shipping systems, customer portals, technical data entry, repair follow‑up, and deadline‑driven operational support.

This is a full‑time onsite administrative operations role based in Irvine, CA. The position requires frequent computer use, customer follow‑up, data entry, shipment documentation, portal updates, and coordination with Operations, Service Repair Center, OEM accounts, strategic customers, and internal teams.

• Pay Range: $22.00 -…