Supervisor - Strategy & Emerging Accounts

Supervisor - Strategy & Emerging Accounts

Glovis America - 18191 Von Karman Ave, 18191 Von Karman Ave, Irvine, California, United States of America

Posted Wednesday, February 11, 2026 at 11:00 AM | Expires Monday, August 31, 2026 at 9:59 AM

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Supervisor - Strategy & Emerging Accounts provides day-to-day support for contract administration and governance coordination for Emerging Accounts (non-Hyundai Motor Group). This role works across Commercial, Operations, Legal, Finance, functional owners to ensure SOW documentation, scope alignment, governance cadence, and performance expectations are captured accurately, maintained with strong controls, and executed consistently. The Supervisor supports contract execution activities - from intake through implementation - by managing documentation, tracking approvals and changes, maintaining action logs, and coordinating governance outputs (minutes, trackers, follow-ups).

The role also supports KPI/profitability review preparation by compiling data and flagging early risks (scope drift, exceptions, margin leakage) for escalation. Success requires strong organization, disciplined recordkeeping, and consistent stakeholder follow-through.

Responsibilities

• Contract Administration & Governance Coordination
  • Support Emerging Account contract lifestyle activities (MSA/SOW/WO support, renewals, amendments, change requests) by coordinating inputs and ensuring scope, deliverables, and controls are clearly defined for execution
  • Maintain contract documentation control ; file organization, version control, redline logs, approval status tracking, and distribution of approved copies
  • Maintain standard contract reference materials (scope summaries, assumptions/exclusions, KPI/SLA language references , billing trigger reference sheets) to support consistent internal alignment
  • Support contract readiness by validating that contract requirements align to operational capability and identifying gaps for escalation and resolution
• KPI & Profitability Oversight
  • Compile and analyze KPI and profitability reporting inputs for non-group accounts (volumes, exceptions, accessorials, claims exposure, cost-to-serve) using available source files/tools
  • Monitor and flag scope drift, operational exceptions, and reporting variances; maintain corrective action logs with Commercial/Operations/Finance owners
• Operating Rhythm and Process Support
  • Support implementation of scalable governance and contract control processes (intake, change control, KPI review cadence, reporting packs) that improve execution consistency
  • Collect operational pain points and propose improvements to templates, workflows, and controls that reduce rework and improve clarity
  • Coordinate with Operations to ensure SOP references and execution notes remain current for contract-aligned requirements
• Management Reporting
  • Prepare PowerPoint- ready leadership updates and maintain Excel-based reporting packing for Emerging (non HMG) accounts, focusing on clear status visibility : contract standing, governance cadence, KPI snapshots, and profitability headlines
  • Maintain standardized dashboards and an issues, actions, decisions log ; provide leadership-ready rollups supported by traceable detail (source files, trackers, meeting notes), escalating execution risks and open items with owners and next steps
• Provide structured support on time-sensitive deliverables (commercial decks, governance packs, contract summaries, trackers) with consistent quality and version control
• Identify opportunities to streamline work routines and propose standardized template or…