Member Services Business Analyst

Job Location:
All Office Locations - NV, FL, NY, NJ, OK, CA

Position Type:
Full Time

Salary Range:
Undisclosed

Job Shift:
Day

Job Category:
Data Analysis

We normally recommend brushing regularly, but don't brush this one off! Opportunity is calling.

MUST
reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL.

The Member Services Business Analyst will provide research, project management and analytical support in the development and implementation of operational policies and strategies that support core business functions within the department. This position will serve as a liaison between internal business units to ensure key initiatives are tracked, updated and reported out frequently as scheduled. The Member Services Business Analyst will also coordinate with key departments, vendors and regulators to develop, collect and organize business policies, agreements and workflows.

Job Summary Details

• Support the Manager of Workforce Management & Analytics in the project management, development and implementation of workgroup(s) for new and existing initiatives involving the Member Services Department.
• Support in the research and analysis of regulatory requirements, legislative changes and organizational initiatives.
• Assist in ensuring alignment within internal functioning units and other departments in operating and improving call center performance and efficiency.
• Support with budget planning and tracking and staffing analysis.
• Provide technical and project management support in the selection and development of criteria in the selection of business partners. Review BPO proposals & renewals, draft preliminary outlines, produce Professional Service Agreements (PSAs), and perform statistical analysis.
• Responsible for compilation of data and information analysis.
• Draft flowcharts and operational workflows as required for Lean initiatives, process improvement and audit requests.
• Report analysis findings as required.
• Take a lead role in the development, maintenance and publishing of internal/external policies and procedures.
• Any other duties as directed.

Education/Experience:

• Bachelor’s Degree in Business Administration, Mathematics or other relevant field preferred.
• 2+ years of healthcare industry experience, or 2 years of analysis experience within a call center environment

Specific Skills/Knowledge:

• Thorough knowledge of the health plan setting; understanding of dental preferred.
• Excellent communication skills, both verbal and written.
• Strong knowledge of project management and cross-organization coordination.
• Strong computer skills in Microsoft Word, Excel and Visio.
• Knowledge of Microsoft Access and SQL preferred.
• Must have a high degree of patience; attention to detail; and excellent writing, interpersonal, solution generation, and organizational skills.

Location:

MUST
reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

Compensation:

In the spirit of pay transparency, we are excited to share the base salary for this position is $58,760 - $90,000 exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer.

Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package.

Work is generally performed within an office environment, with standard office equipment available. Sedentary work involves extensive sitting, typing, close range vision most of the time.

Happy,…