Area Operations Manager

Reports To: Regional Director of Operations

Location: Orange County, California

Travel: Minimal

Sola Salons is a wholly owned subsidiary of Radiance Holdings, LLC. It is the nation’s largest and fastest-growing salon studios franchise and was established in 2004 with the opening of the first-of-its-kind location right here in Denver. Now, with 720+ locations in the US and Canada, we provide 20,000+ salon professionals with premium, fully equipped salon spaces in which they own and operate individual boutique salons alongside the support and tools they need to succeed.

Our innovative salon concept empowers experienced hairdressers, estheticians, nail techs, massage therapists, and other like‑minded beauty professionals to elevate their careers quickly and easily. We provide each stylist with high‑end studio space and the basic tools they need to find success as a business owner and entrepreneur.

In the role of Area Operations Manager (AOM), you are responsible for achieving revenue goals through lead generation, conversion, and retention activities that include developing and maintaining relationships within the community in each of your Sola Salons locations. By partnering with the VP of Operations, Regional Director of Operations, Sr Area Operations Manager, and Area Operations Managers, you will cultivate a deep knowledge of the customer and the local market.

As the AOM, you will join our Corporate Operations team to ensure the success and growth of our Orange County area, including Huntington Beach, Sunset Beach, Irvine, Crossroads, Woodbury, and Costa Mesa.

The AOM is a front‑line position which directly addresses the needs of our professionals and is responsible for executing our Sola programs and initiatives in the market. We are a service business in which we enable professionals to grow successful businesses. Sola’s success is based on marketing and recruiting the best professionals in the market and working with them to stay with us long‑term.

The Sola Manager is directly responsible for delivering a high level of support and service to our professionals and their clients so they can each achieve their success as they define it.

This is full‑time position with some nights and weekends required
. Our beauty professionals have 24/7 access to the salon, so it is sometimes necessary to work before or after usual business hours to accommodate their schedules. The right person for this position is passionate about supporting other’s success, has a proven ability to communicate, is organized and detail oriented, and can assist in developing effective systems and executing processes.

• Manage all aspects of lead generation in the CRM tool.
• This includes generation of new lead, cultivation of existing leads, pre/post tour follow‑up, reengagement strategies of cold leads and overall fostering and maintenance of the CRM tool.
• Respond to all leads with timely follow‑up and ensure the CRM tool and systems are up to date and well maintained
• Generate Leads and Prospects:
  Identify and cultivate potential clients for salon suites through various channels, including networking events, social media, and industry referrals.
• Conduct Sales Presentations:
  Provide detailed presentations and tours of salon suite facilities to prospective clients, showcasing features, benefits, and value propositions.
• Develop and Maintain Relationships:
  Build and maintain strong relationships with existing and potential clients, ensuring high levels of satisfaction and fostering long‑term partnerships.
• Understand Client Needs:
  Assess clients’ requirements and preferences to recommend suitable salon suite options and customize solutions to meet their specific needs.
• Negotiate and Close Sales:
  Lead negotiations and finalize lease agreements, ensuring mutually beneficial terms and conditions for both the client and the company.
• Track and Report Sales
  
  Activities:
  
  Maintain accurate records of sales activities, client interactions, and transaction progress using CRM tools and generate regular reports for management review.
• Stay Informed on Market Trends:
  Keep abreast of industry trends, competitor…