Director of Customer Delivery Group

Overview

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball.

For more information on Park Place visit

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight entertainment and communication products such as movies, games, live TV, WiFi and Internet services. We’re also expanding our award‑winning GEO connectivity network into the LEO space.

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. We are committed to a diverse and inclusive culture that will help our organization thrive!

We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us asonic.aero. And for a full listing of open job opportunities go to (Use the "Apply for this Job" box below)..

Job Summary:

The Director’s role in the Customer Delivery Group is responsible for the development, implementation and execution of operational strategies that ensure 100% On‑time Delivery of products and services, high product quality and an exceptional level of customer satisfaction on a continual basis in a fast paced warehouse / logistics and distribution environment.

This role will oversee multiple warehouse locations managed by our 3PL partners or those that are vertically integrated and instills continuous improvements, process standardization alignment and accountability within the business areas of warehousing, inventory management, distribution, global logistics without compromising lean, fit and agile concepts.

Major Responsibilities:

• Executes best in class operation, technology and productivity standards. Drives technology and innovation throughout the global DC network
• Lead performance accountability by defining, measuring, and tracking key performance indicators (KPIs), ensuring all stakeholders consistently meet or exceed targets.
• Proactively address gaps by implementing corrective actions for any underperforming KPIs
• Champion inventory integrity through robust controls, effective utilization of the Warehouse Management System (WMS), and adherence to best‑in‑class inventory processes.
• Develop, own, drive strategic roadmap aligned to meet or exceed VOC expectations while supporting PAC growth and cost targets
• Present and collaborate with Panasonic Avionic Executives to align strategies and support business growth plan; provide critical input to executive team to ensure successful growth
• Develop and implement an effective Change Management process that covers operational enhancements and modifications to facilitate the implementation of new or improved business processes. Communicate to department leaders of said changes and modifications through effective communication toolsets and applications.
• Drives continuous improvement projects in the areas of responsibility to ensure there is harmonization of processes within the DC network to ensure a lean, fit and agile operation.
• Oversees global trade compliance activities to ensure the business operates within trade compliance guidelines and regulations.
• Deploys tools, processes and methodologies so that the business continuously operates with due diligence and reasonable care to mitigate risk.
• Drives cost improvements across the supply chain through better freight usage and rate management with particular focus on reducing and mitigating Custom duty rates across regions.
• Oversee multi‑channel logistics…