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Director of AI-Enabled Customer Experience

Job in Irvine, Orange County, California, 92713, USA
Listing for: Ingram Micro, Inc.
Full Time position
Listed on 2026-06-18
Job specializations:
  • Business
    Business Management & Consulting, Business Analyst
Salary/Wage Range or Industry Benchmark: 120000 - 150000 USD Yearly USD 120000.00 150000.00 YEAR
Job Description & How to Apply Below

Ingram Micro, Inc. is seeking a Director of Customer Experience (CX) in Irvine, CA. This role involves defining and driving a comprehensive CX strategy across all interactions, ensuring alignment with customer needs and business outcomes. The ideal candidate will have over 10 years of leadership experience in Customer Experience, especially in AI-enabled environments, and a proven record of improving customer satisfaction.

The position requires a strong focus on balancing automation with human engagement, guiding cross-functional teams, and embedding CX as a core capability across the enterprise. An MBA is preferred.

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