Program & Event Coordinator

Irvine, CA / Full-time

The Program and Event Coordinator leads the planning, execution, and continuous improvement of national-level programs, events, and meetings across the U.S. Experience & Design Centers (EDCs). The role requires a highly self‑directed professional who independently manages a portfolio of strategic initiatives while maintaining strong alignment with internal stakeholders, including EDC Managers, Regional Directors, VPs, and cross‑functional partners.

• Independently plans, manages, and executes national and regional events and programs (e.g., builders, dealers, trade professionals).
• Acts as the primary contact for program development, execution, and coordination.
• Collaborates closely with EDC Managers and Admin/Purchasing to select and manage program vendors, ensuring quality and consistency.
• Develops, manages, and maintains event websites and program communications across time zones.
• Sends pre‑ and post‑event communications, including invitations, confirmations, and follow‑ups.
• Oversees day‑of event logistics on‑site at local EDC; ensures high‑touch, positive guest experiences.
• Manages event details at home EDC location from inception to execution (e.g., catering, florals, decor).

• Works closely with EDC Managers to align program execution with business goals and local needs; meets weekly or as needed.
• Builds and maintains effective working relationships with sales managers, regional managers, directors, VPs, etc.
• Acts as main point of contact for sales nominations and guest registration, following up regularly to meet timelines.

• Develops, documents, and updates Standard Operating Procedures (SOPs) for program and event coordination.
• Tracks and reports on program outcomes using surveys and performance metrics; provides actionable insights monthly or as requested.
• Develops and maintains event standards for continuity across all EDCs.

• Maintains a centralized calendar of programs and events across EDCs.
• Manages event assets such as recipes, QR codes, digital links, and collateral resources.
• Coordinates with vendors and contractors, ensuring all quotes and invoices are properly communicated to Admins.
• Tracks budgets and spending, providing regular reports and ensuring alignment with program goals.

• Designs and executes guest surveys to assess experience and outcomes.
• Compiles and analyzes survey results to support continuous improvement efforts.
• Develops and supports creative communication strategies to enhance program visibility and engagement.

• Interfaces with showroom visitors, serving as a first point of contact at the reception desk, including designers, builders, and consumers, supporting both walk‑in and appointment‑based traffic, as needed.
• Utilizes CRM tools to engage with trade partners and strengthen dealer relationships.
• Supports showroom operations, including opening/closing duties and assisting guests.
• Participates in brand trainings and product updates annually.
• Assists with special events and projects outside of EDCs, as needed.
• Adapts quickly to shifting priorities with a proactive and solutions‑oriented mindset.
• May be asked to travel to EDC locations.

• 3‑5 years of experience in event coordination, hospitality – required.
• Proven ability to independently manage multiple high‑impact events and programs with overlapping timelines.
• Detail‑oriented and highly analytical, committed to continuous improvement and creative problem‑solving.
• Strong written and verbal communication skills, including development of professional‑level presentations and event collateral.
• Exceptional organizational and time‑management abilities; able to juggle overlapping deadlines and time‑sensitive tasks.
• Experience engaging with all levels of internal and external stakeholders.
• Proficient in Cvent, Microsoft Office (Word, Excel, PowerPoint), and CRM tools.
• Self‑motivation and ability to motivate others; strong collaboration and relationship‑building skills with managers, executives, and cross‑functional teams.

The pay range posted for this position is…