Sr. Business Operations Specialist

About the Company

Consumer Direct is seeking a detail-oriented and proactive Sr. Business Operations Specialist to join the Operations department, reporting to the Chief Operating Officer. This role supports cross-functional operational initiatives, owns key process and project management functions, and serves as a critical liaison between Operations, Finance, Sales, Billing, Compliance, and IT teams. This is a high-impact, hands‑on role for someone who is equally comfortable mapping a messy cross‑departmental process and writing the SOP for it, triaging a daily operational ticket, and running a cross‑functional initiative end to end.

Consumer Direct is seeking a detail-oriented and proactive Sr. Business Operations Specialist to join the Operations department, reporting to the Chief Operating Officer. This role supports cross-functional operational initiatives, owns key process and project management functions, and serves as a critical liaison between Operations, Finance, Sales, Billing, Compliance, and IT teams. This is a high‑impact, hands‑on role for someone who is equally comfortable mapping a messy cross‑departmental process and writing the SOP for it, triaging a daily operational ticket, and running a cross‑functional initiative end to end.

• Own and manage the day-to-day operational ticket and task queue, including (but not limited to):
• White‑label environment setup and spin‑downs.
• Reviewing, approving, and managing partner and employee access requests.
• Reviewing and triaging bug requests and routing them appropriately.
• Monitoring system health and proactively coordinating with the relevant departments when issues arise.
• General troubleshooting and first‑line resolution of operational issues.
• Ensure operational tasks are completed accurately, on time, and with appropriate documentation and audit trails.

• Map and document cross‑departmental business processes across different departments.
• Draft, maintain, and improve Standard Operating Procedures (SOPs), turning tribal knowledge into clear, repeatable workflows.
• Identify process gaps, inefficiencies, and single points of failure, and propose practical improvements.

• Act as project manager and analyst for cross‑functional business initiatives — defining scope, timelines, owners, and deliverables.
• Coordinate stakeholders across departments, track progress, surface risks, and drive initiatives to completion.
• Gather and analyze data to inform decisions, measure outcomes, and report results to leadership.

• Manage relationships with key vendors and service providers, including onboarding, performance tracking, and renewals.
• Support contract reviews, cost analysis, and vendor selection in coordination with the COO and relevant departments.

• 5-8 years of experience in operations, project management, business operations, or a related field.
• Demonstrated ability to document business processes and write clear, usable SOPs.
• Strong working knowledge of Jira for ticket management and project tracking.
• Technical fluency, able to manage access requests, triage bugs, monitor system health, and troubleshoot, and to communicate effectively with technical teams.
• Demonstrated ability to draft and maintain SOPs and process documentation.
• Excellent communication and cross‑functional collaboration skills.
• Highly organized with strong attention to detail and the ability to manage multiple concurrent work streams.
• Self‑starter who thrives with ambiguity and minimal oversight.
• Comfortable working directly with senior leadership and executives.

$110,000 - $140,000 Annually. Compensation within the posted salary range will be determined based on factors such as geographic location, relevant experience, skills, education, certifications, and other business or job‑related considerations. This is a full‑time, onsite role in our Irvine, CA office.

Consumer Direct is committed to diversity and inclusivity.