Business Development Team - Supervisor

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries.

We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Customer Solutions Supervisor serves as the primary point of contact for existing customers, providing solutions to inquiries, service issues, and business needs. This role collaborates with internal departments to resolve customer concerns, support product and service adoption, and ensure a positive customer experience. The supervisor is responsible for identifying existing customer requirements, recommending appropriate solutions, and maintaining strong customer relationships.

$78,000 - $85,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)

• Serve as the primary commercial point of contact for existing non-captive OEMs, conducting regular check-ins and business reviews.
• Analyze existing customer usage data to identify up-sell, cross-sell, and early renewal opportunities.
• Identify customer pain points and coordinate with internal tech support, product, or account teams to deliver robust solutions.
• Proactively negotiate contracts and mitigate churn risks.
• Provide comprehensive follow-up and prepare variance analysis studies to assess the outcome of the planned versus actual.
• Work with team to create, review, and question cost and pricing models for new and current business.
• Collaborate with and provide support to Operations and Finance departments on day‑to‑day tasks as well as special projects.
• Support Business Development Manager in meeting sales targets by actively engaging in client meetings, negotiations (customers/vendors), and constructing proposals.
• Identify opportunities to improve existing non-captive customer satisfaction and operational efficiency.
• Escalate complex issues to appropriate teams and follow through to resolution.
• Communicate updates, solutions, and recommendations to customers.
• Prepare reports and documentation related to customer activities and service performance.

Other duties as assigned.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, 14 Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

• Excellent written and verbal communication skill
• ADVANCED PC skills - Word, Excel, Powerpoint, Outlook
• Excellent interpersonal and customer service skills
• Strong organization, prioritization, and analytical skills, with keen attention to detail
• Must be able to work independently and at the direction of Manager and/or HOT, HOD

• Bachelors Required
• 5 - 8 years of direct experience in Sales and Marketing and/or 3PL and 4PL

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic…