HCI Operations Support Associate
Listed on 2026-07-16
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Business
Business Analyst, Data Analyst, Regulatory Compliance Specialist
Job Description – HCI Operations Support Associate (260000G1) Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.
We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.
Together, we strive to be the leader in financing freedom of movement.
Along with competitive pay, as an employee of HCA, you are eligible for:
- Medical, dental, and vision plans with no-cost and low-cost options
- Annual employer HSA contribution
- 401(k) matching and immediate vesting
- Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
- Associate / Sr. Associate: $350
- Director: $800
- Executive Director: $900
- VP or Above: $1,000
- 100% employer-paid life and disability insurance
- No-cost health and wellbeing programs, including a gym benefit
- Six weeks of paid parental leave
- Paid Volunteer Time Off, plus a company donation to a charity of your choice
The HCI Operations Support Associate will provide operational and data support to vendor partners, OEM/HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations, contract originations, claims/cancellations processing, and operational reporting.
What You Will Do- Manage and track production support requests to ensure accountability and adherence to SLAs
- Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis
- Review/analyze business data to recommend process improvements and/or necessary risk‑mitigation controls
- Monitor system uptime and availability during critical month‑end periods
- Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports
- Participate in regular business development meetings with vendors
- Support preparation of management presentations and/or reporting (e.g., dashboards / scorecards) that highlight operational performance and metrics
- Communicate status of critical projects / production items to internal stakeholders and vendors
- Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization
- Conduct/Support training on operational systems or processes (e.g., Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.)
- Minimum 2–4 years related experience.
- Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends.
- Proven organizational and planning skills with excellent verbal and written communication skills.
- Client service driven with excellent relationship…
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