HCI Operations Support Associate Job Irvine area,California USA,Business

Equal Opportunity Employer

Hyundai Capital America is an equal opportunity employer committed to creating a diverse and inclusive culture for our workforce.

Benefits

Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances:
- Associate / Sr. Associate: $350
- Director: $800
- Executive Director: $900
- VP or above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

The HCI Operations Support Associate will provide operational and data support to vendor partners, OEM/HCA, Field Team, and Dealers across all brands (Hyundai, Genesis, Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data/IT integrations, contract originations, claims/cancellations processing, and operational reporting.

Responsibilities

Support day-to-day management of all HCI programs (across all brands):

Manage and track production support requests to ensure accountability and adherence to SLAs
Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis
Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls
Monitor system uptime and availability during critical month-end periods
Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports
Participate in regular business development meetings with vendors
Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics
Communicate status of critical projects / production items to internal stakeholders and vendors
Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization
Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.)

Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts

Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure

Qualifications

Minimum 2–4 years related experience
Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends
Proven organizational and planning skills with excellent verbal and written communication skills
Client service driven with excellent relationship management skills
Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors)
Team oriented, but able to work independently and manage multiple tasks in a fast-paced environment
Self-directed and results-oriented
Business Process Management (BPM) a plus
Reporting Software experience preferred (JIRA, Confluence, Tableau, OBIEE, SAS, or Workbench etc.)
1–2 years related auto/finance industry experience (Credit, Funding, F&I Products, Dealer Operations, etc.) a plus

Physical Requirements

Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

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