More jobs:
Client Service Consultant II
Job in
Irvine, Orange County, California, 92606, USA
Listed on 2026-07-24
Listing for:
MetLife, Inc.
Full Time
position Listed on 2026-07-24
Job specializations:
-
Business
Client Relationship Manager, Business Development
Job Description & How to Apply Below
Tampa, Florida
Alternative Location(s)
* Posting
Location:
Cary, North Carolina
* Posting
Location:
Aurora, Illinois
* Posting
Location:
Bridgewater, New Jersey
* Posting
Location:
Oriskany, New York
* Posting
Location:
Irvine, California
* Posting
Location:
New York, New York
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
21-Jul-2026
Job
18869
Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.
Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Client Services Consultant II is responsible for delivering the end-to-end client experience for a portfolio of PEO, Payroll and Staffing (PPS) relationships ranging from 5,000 to over 20,000 eligible members often generating more than $5M in annual premium. This role supports Met Life's commitment to building strong client partnerships by serving as the primary contact for strategic account management, service delivery, and operational excellence.
Guided by our purpose-always with you building a more confident future-you will work closely with clients, brokers, and internal partners to provide tailored solutions, resolve complex issues, and support long-term client satisfaction and retention. This is an exciting opportunity to influence business outcomes, lead initiatives that enhance the client experience, and serve as a trusted advisor to some of Met Life's largest PEO relationships.
Location - Hybrid out of any Met Life office.
Key Responsibilities
* Lead the overall client experience for a portfolio of PPS customers, serving as the primary point of contact for service requests, issue resolution, and ongoing account management.
* Manage and coordinate client projects, presentations, strategic planning activities, audits, and implementation of service solutions across internal and external stakeholders.
* Develop and recommend alternative solutions, plan design options, and process improvements that support client objectives and business growth.
* Partner with internal Met Life teams to resolve complex customer issues, ensure operational excellence, and maintain accurate contract, broker, and system data.
* Mentor and provide guidance to team members while maintaining expertise in Met Life products, services, industry trends, and competitive offerings.
Required Qualifications
* High School diploma and 5+ years of experience in client services, account management, employee benefits, insurance, or a related field.
* Expertise in group insurance products, services, and systems, with the ability to support complex client needs and business requirements.
* Strong project management and organizational skills with the ability to manage multiple priorities, deadlines, and client commitments simultaneously.
* Excellent communication and relationship management skills, including experience presenting to clients and collaborating with cross-functional teams.
* Demonstrated ability to proactively solve problems, navigate ambiguity, and deliver exceptional customer service in a fast-paced environment.
Preferred Qualifications
* Experience supporting Professional Employer Organization (PEO) clients or similar large-group benefits relationships.
* Advanced analytical and problem-solving skills with the ability to identify trends and recommend strategic solutions.
* Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Adobe, and MS Project.
* Strong written and verbal communication skills with experience supporting executive-level client interactions.
* Self-motivated learner with a proactive approach to professional development and continuous improvement.
The expected salary range for this position is $70,000 - $85,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as…
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