Collections Strategy Manager

What You Will Do

The Collections Strategy Manager is responsible for supporting Collections strategy through data driven analysis, process improvement, and cross-functional initiative execution. This role leads defined work streams in partnership with internal stakeholders, including IT, Compliance, and third-party vendors, to evaluate business processes, identify operational improvement opportunities, support testing strategies, and translate findings into actionable recommendations. This role also supports structured problem-solving and operational performance improvement efforts that help strengthen individual, team, and departmental outcomes.

• Lead defined Collections strategy work streams and support department-level initiatives from planning

through implementation, including project coordination, scheduling, tracking, reporting, user acceptance testing, business validation, and post-implementation review. Partner closely with IT, Compliance, and third-party vendors to support effective execution and business alignment.

• Analyze Collections processes, procedures, and systems to identify operational improvement

opportunities. Develop data-driven recommendations and support implementation of strategies that improve process effectiveness, operational efficiency, and overall performance.

• Support Collections strategy testing by developing, designing, and implementing A/B tests to evaluate operational activities, measure outcomes, and inform data-driven business decisions.
• Support operational coaching and structured problem-solving efforts by partnering with leaders and stakeholders to identify performance gaps, co-create solutions, and improve individual, team, and departmental outcomes.

• Minimum 5–7 years of progressive experience in collections, risk, financial services operations, or a related business operations function.
• Experience supporting strategy, analysis, process improvement, or operational performance initiatives preferred.
• Automotive finance, captive finance, or financial services industry experience preferred.
• Bachelor’s degree or equivalent work experience.
• Experience with SQL/Business Intelligence (BI) tools or programing.
• Demonstrated ability to research complex business problems, analyze data, evaluate alternatives, and develop fact-based recommendations.
• Ability to communicate analytical findings and recommendations clearly to business partners, leaders, and cross-functional stakeholders.
• Ability to work independently in a self-directed environment while managing assigned priorities and deliverables.
• Knowledge of collections operations, financial services processes, strategy testing, performance measurement, forecasting, and planning methodologies.
• Strong working knowledge of operational systems, business software, data management tools, and data analytics tools.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint, with the ability to organize data and present insights effectively.
• Ability to apply data management and analytical concepts within a financial services or collections operations environment.

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

Note:

We removed the application instructions in this refined version.

Our Company is an equal opportunity employer committed to fostering a diverse,…