Director, Revenue Operations

Responsibilities

• Leads and oversees a team of facilities managers and report writers, driving strategic initiatives and ensuring operational excellence across Autism Services.
• Involves shaping and aligning business functions with service line goals, analyzing organizational policies and structures, and implementing innovative solutions to improve processes and planning.
• Manages the development of new centers and ensures optimal facilities management, fostering operational efficiency and sustainability.
• Oversees the collection, analysis, and presentation of business data, providing actionable insights to guide decision-making and strategic planning.
• Ensures the delivery of high-quality reports, visualizations, and presentations to support business transformation.
• Instrumental in developing comprehensive project estimates by identifying key phases, requirements, and cost implications, playing a pivotal role in advancing service line objectives.
• Identifies and implements innovative solutions to streamline processes and improve planning.
• Oversees the development and establishment of new centers, ensuring they meet service line needs.
• Leads the development and operations of new offices and Therapy Centers including assisting with space planning, equipment, purchases and vendor communications.
• Ensures facilities are managed efficiently and sustainably to support operational goals.
• Manages resources effectively to foster sustainability and cost-effectiveness in operations.
• Negotiates contracts with vendors and maintains vendor relationships for new and ongoing offices and Center operations according to budget.
• Oversees ongoing Center maintenance needs.
• Oversees the gathering, analysis, and interpretation of business data.
• Translates data into actionable insights to support decision-making and strategic planning.
• Compiles and reports on many data points including, but not limited to: scorecard, financial, retention, productivity, and timelines for many audiences both internal and external to the agency.
• Oversees the distribution, receipt, analysis and reporting of the quarterly Customer Satisfaction Surveys.
• Creates, edits, prepares, and disseminates monthly Autism Services Newsletter with team.
• Tracks, surveys and reports on readership.
• Regularly evaluates and refines processes and structures for improved efficiency.
• Leads initiatives to implement changes that support business transformation goals.
• Performs other duties as assigned.

• Requires a Bachelor’s degree in Business, Accounting, Technology or similar field.
• 7+ years of experience related to business operations.
• Proficiency in data visualization tools.
• Expertise in data collection methods.
• Deep understanding of business operations.
• Advanced skills in Microsoft Office Applications (Outlook, Word, Excel, etc.).
• Able to interpret and implement policies, procedures, and regulations.
• Able to consistently demonstrate good judgment and decision-making skills.
• Ability to communicate effectively, through oral and written skills, and work cooperatively with a variety of individuals and groups.
• Must relate well to children and their families and maintain positive affect.
• Ability to exercise discretion, demonstrate good judgement, and maintain a high level of confidentiality to handle sensitive and confidential situations and documentation.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals of Southern California and/or program requirements.