Manager, Marketing Operations THV

Innovation starts from the heart. Heart valve disease impact millions of lives, spanning all ages and geographies. As communities globally address the opportunities and challenges of cardiovascular care, telling a compelling and authentic story is more crucial than ever. Beyond raising awareness, our Marketing teams build lasting, trusted relationships with medical professionals and industry stakeholders to ensure patients can receive the treatments they need.

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence.

It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

The Marketing Operations Manager role strengthens THV Marketing’s operational backbone by modernizing marketing systems, improving workflow efficiency, and enabling teams to adopt new technologies. The position leads the implementation and optimization of key platforms, develops governance and SOPs, builds training and onboarding programs, and drives process improvements. It also oversees dashboard/reporting development, ensures system compliance and data integrity, and supports change management as new tools and processes roll out.

This role is ideal for someone who thrives at the intersection of technology, process, and cross functional collaboration. You will help build a connected, future ready marketing operations environment that enhances visibility, accelerates delivery, and improve the overall quality of marketing output.

• Lead the implementation, configuration, and optimization of marketing systems and platforms used across the THV marketing organization (e.g., workflow/project management tools, DAM systems, content creation platforms, digital experience tools, analytics dashboards, and future technologies).

• Develop standard operating procedures (SOPs) that define governance standards and end-to-end processes.

• Partner with Global IT, Marketing teams, the Agency of Record (AOR), and platform vendors to ensure seamless system integration, governance, and long‑term scalability.

• Develop and deliver training programs, onboarding materials, and best‑practice guides for marketers, agencies, and cross‑functional partners.

• Analyze workflow bottlenecks and user behavior to identify opportunities for process improvement and operational efficiency.

• Build dashboards and reporting views that provide visibility into project status, resource utilization, cycle times, and operational KPIs.

• Collaborate with agencies and internal teams to ensure consistent use of marketing systems and adherence to governance standards.

• Design and maintain workflows, templates, routing rules, and operational frameworks that support scalable execution across marketing programs.

• Ensure data integrity, system hygiene, and compliance across all platforms and user groups.

• Support change management efforts as new systems and processes are introduced to the organization.

• Demonstrated ability to manage multiple priorities in a matrixed environment.

Bachelor's Degree plus 8 years of work experience, OR Master's degree with 6 years of experience working in sales, marketing, or healthcare industry required.

• 5 plus years of Marketing Operations or Marketing Technology experience, strong cross functional collaboration skills, and the ability to manage multiple priorities in a matrixed environment ideally in a regulated industry.

• Proven successful project management skills

• Proven expertise in Microsoft Office Suite

• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive…