Director, Optimization & Strategic Initiatives

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In, Facebook, Instagram, X and You Tube.

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In, Facebook, Instagram, X and You Tube.

The Director, Optimization & Strategic Initiatives is responsible for leading enterprise-wide optimization efforts and strategic transformation initiatives that advance Abb Vie's customer engagement, analytics, and operating model evolution. This role serves as a key partner across Marketing, Analytics & Performance Excellence (APEX), Brand Excellence, Customer Engagement Strategy & Innovation, Medical, Commercial Operations, and Technology teams to drive execution of AI-enabled, data-driven business capabilities.

The Director will lead the design, implementation, and continuous improvement of strategic programs that enhance customer engagement effectiveness, accelerate organizational readiness, optimize cross-functional processes, and deliver measurable business impact through closed-loop performance management.

This position plays a critical leadership role in advancing LOOP readiness and adoption by integrating people, process, data, technology, and governance capabilities that enable more personalized, coordinated, and measurable customer engagement.

• Lead enterprise and franchise-level strategic initiatives that improve commercial effectiveness, customer engagement, and organizational performance.
• Translate enterprise strategies into actionable roadmaps, operating models, governance structures, and measurable business outcomes.
• Serve as a thought partner to senior leaders in evaluating business opportunities, identifying capability gaps, and developing transformation strategies.
• Build business cases and executive recommendations that support investment decisions and organizational change initiatives.
• Champion adoption of new ways of working and foster a culture of innovation, accountability, and continuous improvement.

• Drive implementation and ongoing optimization of LOOP capabilities across brands and therapeutic areas.
• Partner with Integrated Brand Teams (IBTs) to ensure readiness across strategic planning, content, customer journey orchestration, measurement, and operational execution.
• Lead assessments of brand readiness, identifying opportunities, risks, dependencies, and required interventions.
• Establish frameworks that embed LOOP principles into annual planning and business processes.
• Monitor readiness milestones and support execution of roadmap deliverables across functions.

• Identify and prioritize opportunities to simplify, standardize, and optimize business processes across Commercial, Medical, and Analytics organizations.
• Lead cross-functional process redesign initiatives that improve efficiency, scalability, and customer impact.
• Develop and implement governance models, best practices, and operating procedures that support sustainable execution.
• Drive integration of strategic initiatives into enterprise planning processes and ways of working, including 1
  
  Path and related transformation efforts.

• Establish closed-loop measurement frameworks that evaluate initiative effectiveness and inform future strategy.
• Partner with Analytics, Data Science, and Business Intelligence teams to develop actionable performance insights.
• Define KPIs, success metrics, and executive dashboards that enable proactive decision-making.
• Leverage customer, field, market, and operational data to identify optimization opportunities and support continuous improvement.
• Translate insights into strategic recommendations that improve customer experience and business performance.

• Collaborate with Technology, Data, and Digital teams to advance AI-enabled capabilities and data-driven decision making.
• Help prioritize and operationalize new platforms, tools, and technologies that support customer engagement and business optimization.
• Assess data availability, technology readiness, and critical insight gaps to support strategic initiatives.
• Drive adoption of…