Assistant General Manager

Description Job Overview

The

The Assistant General Manager serves as the on-site operational leader for The Townes, a 273-unit residential community, supporting the Senior Community Manager (SCM) in the overall management of community operations. This role is responsible for overseeing day-to-day operational needs, vendor and maintenance oversight, property compliance, and homeowner relations to help ensure the community is maintained in accordance with Association standards and governing documents.

The Assistant General Manager exercises independent judgment and discretion in evaluating operational concerns, prioritizing community needs, overseeing vendors and projects, interpreting and applying Association standards and policies, and making operational recommendations to leadership and the Board of Directors. This role is expected to independently analyze issues, determine appropriate courses of action, and manage operational matters with limited supervision.

Compensation: $70,304 - $74,000

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

• Oversee day-to-day operational needs of the community, including maintenance coordination, inspections, and compliance matters.
• Conduct regular property inspections to identify maintenance, landscaping, architectural, and common area concerns.
• Oversee and coordinate operational work orders and follow through to timely resolution.
• Independently coordinate with vendors and patrol services to address operational and community-related issues and recommend appropriate operational solutions.

• Manage vendor relationships and independently evaluate work quality, contract compliance, project timelines, and operational performance.
• Participate in the RFP and bid evaluation process and provide operational recommendations to leadership and the Board.
• Assist with maintenance and capital improvement projects as assigned.

• Respond to homeowner concerns and communications in a professional, timely, and solutions-oriented manner while maintaining positive relationships with homeowners, Board members, vendors, and internal departments.
• Prepare Board meeting materials, operational reports, Board updates, and community communications, including e-blasts, newsletters, and membership notices, in partnership with the Senior Community Manager.
• Attend Board meetings and provide updates, recommendations, and follow-up regarding operational matters, community concerns, and assigned projects, including timely escalation of urgent or sensitive matters requiring Board awareness, guidance, or approval.

• Maintain working knowledge of Association governing documents, rules, architectural standards, and operational policies to support consistent community operations and compliance efforts.
• Administer and coordinate the architectural application process and support compliance efforts in accordance with governing documents, architectural standards, and Association policies.
• Support operational compliance and enforcement efforts through coordination of violation communications, tracking, and follow-up resolution activities.
• Review and provide operational recommendations regarding updates to architectural standards and enforcement policies as requested.

• Oversee the maintenance and accuracy of Association operational records, reports, and system updates within company platforms.
• Coordinate operational communications, project timelines, meetings, and related administrative processes in support of community operations.
• Complete administrative and operational duties in accordance with company standards and procedures.

• Demonstrate a high level of professionalism, responsiveness, and service excellence in all interactions with homeowners, vendors, Board members, and internal teams.
• Actively participate in required meetings, trainings, and company initiatives to support ongoing development and operational excellence.
• Maintain a collaborative and solutions-oriented approach while supporting community goals, team initiatives, and special projects as assigned.
• Independently prioritize operational issues and escalate significant community, vendor, compliance, or operational concerns to leadership and the Board as appropriate.