Senior Salesforce Functional Business Analyst

A Bachelor’s or Higher Degree is the minimum entry required for the position

Skill :
Senior Salesforce Functional Business Analyst

Location :
Invite, CA – Onsite 3 days in office

Domain: Salesforce Business Transformation & Merger Integration

Position Overview

We are seeking an experienced Senior Salesforce Functional Business Analyst to support a strategic Salesforce consolidation and business transformation initiative

This role will serve as the primary liaison between Business, IT, and Salesforce delivery teams, driving alignment of business processes, documenting requirements, facilitating decision-making, and translating business needs into implementable user stories, sprint plans, and functional specifications.

The ideal candidate will possess strong facilitation skills, executive communication capabilities, and deep Salesforce functional knowledge, with experience leading enterprise-wide requirement workshops and merger/integration programs.

Key Responsibilities

Business Requirements & Process Alignment

• Conduct workshops with business and IT stakeholders
• Elicit, analyze, document, and validate business requirements.
• Identify process differences, gaps, overlaps, and opportunities across both organizations.
• Facilitate discussions to achieve consensus on future-state Salesforce processes.
• Drive alignment on Day-1 and post-merger Salesforce operating models.

Requirements Documentation

• Develop Business Requirement Documents (BRD).
• Create Functional Requirement Specifications (FRS).
• Document process flows, use cases, and business scenarios.
• Produce gap-analysis and fit-gap assessments.
• Maintain requirement traceability throughout the project lifecycle.

Agile Delivery Support

• Convert business requirements into:
  • User Stories
  • Epics
  • Features
  • Acceptance Criteria
  • Sprint Backlogs
• Work closely with Product Owners, Scrum Masters, Architects, and Development Teams.
• Participate in sprint planning, backlog grooming, and prioritization sessions.
• Ensure business requirements are sufficiently detailed for development execution.

Stakeholder Management

• Serve as the bridge between business stakeholders and technical teams.
• Coordinate reviews and walkthroughs of requirements and solution designs.
• Drive requirement approvals and formal business sign-offs.
• Escalate unresolved business decisions and dependencies to leadership.

Salesforce Functional Ownership

• Analyze existing Salesforce business processes and configurations.
• Recommend best-practice process harmonization approaches.
• Lead Management
• Account Management
• Opportunity Management
• Forecasting
• Customer Service Processes
• Case Management
• Ensure solution alignment with business objectives and merger integration goals.

Required Qualifications

• 10+ years as Salesforce Business Analyst or Functional Consultant.
• Strong understanding of Salesforce platform capabilities.
• Experience with one or more:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • CPQ (Preferred)

Business Analysis Expertise

• Strong experience conducting:
  • Requirements workshops
  • Stakeholder interviews
  • Process mapping
  • Business process re-engineering
  • Use case modeling
  • User story creation

Agile Delivery Experience

• Experience working within Agile/Scrum environments.
• Hands-on experience using:
  • Jira
  • Azure Dev Ops
  • Rally or equivalent tools

Communication & Facilitation

• Excellent verbal and written communication skills.
• Strong meeting facilitation capabilities.
• Ability to influence and drive consensus among diverse stakeholder groups.
• Experience working with executive-level leadership.

Preferred Qualifications

• Experience supporting M&A (Merger & Acquisition) integration programs.
• Semiconductor, Manufacturing, Hi-Tech, or Electronics industry experience.
• Salesforce Business Analyst certification.
• Experience supporting enterprise Salesforce transformation initiatives.

Success Criteria for the Role

The successful candidate will:

? Produce high-quality requirements and functional documentation.

? Convert business discussions into actionable user stories and sprint plans.

? Drive timely approvals and sign-offs.

? Enable a smooth Salesforce integration and go-live process during the merger program.

Ideal Candidate Profile

Must Have

• Salesforce Functional Consultant / Business Analyst background
• User Story and BRD/FRD writing expertise
• Stakeholder management and sign-off ownership
• PST timezone availability

Nice to Have

• Semiconductor industry experience
• Cross-company business process harmonization experience