Business Optimization Specialist

Overview

Founded in 1965,
UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs.

It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit (Use the "Apply for this Job" box below)..

The Division of Finance & Administration (DFA) provides services and support to over 50,000 students, faculty, and staff with the mission of advancing UCI's brilliant future and the vision of becoming world-class campus partners. DFA serves the university as planning partners, problem solvers, and solution providers—striving to make it as easy as possible for people to get the services they need, when they need them.

The office of Program Development & Execution (PDE) is proud to support the division, the campus community, and the University of California as a whole. DFA is focused on continuous improvements in delivering excellent and ever more efficient service to our clients. Our goal is to make a significant increase in quality and productivity across campus. Through campus wide collaboration, we continuously focus on maintaining a safe and attractive environment for students, faculty, staff, and visitors;

ensuring buildings and other infrastructure perform efficiently and are well maintained; and providing professional services in the areas of accounting, purchasing, risk management, safety, and transportation.

The Business Process Optimization Analyst supports DFA’s efforts to improve operational efficiency and service delivery across administrative functions. This role analyzes existing business processes, identifies opportunities for improvement, and partners with cross-functional teams to design and implement streamlined workflows that enhance efficiency, consistency, and user experience. The position facilitates process redesign and improvement initiatives, including the use of AI-enabled tools, automation solutions, and other technology-supported approaches to reduce manual effort and improve access to information and services.

In addition, the role supports the adoption of new processes and tools by developing training materials, assisting with change management activities, and promoting effective use of updated workflows across the organization. This position also develops dashboards and performance metrics to monitor process effectiveness and improvement outcomes, and documents business processes and standards to support continuous improvement and organizational knowledge sharing.

Required:

• Thorough knowledge of business process improvement, service delivery optimization, organizational effectiveness concepts, practices, and functions.
• Strong quantitative and analytical skills to perform complex operational, process, performance, and business analysis.
• Advanced problem solving skills to assess complex issues and develop solutions that improve efficiency, effectiveness, and service delivery.
• Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams and facilitate stakeholder engagement and consensus building.
• Well-developed written and verbal communications skills, including an ability to positively interact with executives, campus partners, and staff at all levels.
• Ability to develop comprehensive reports and presentations and communicate finding and recommendations to diverse audiences.
• Knowledge and ability to apply usability and accessibility principles as specified by industry standards and regulations (USSG, ATAG, WCAG).
• Capable of managing multiple, diverse assignments concurrently, ensuring accurate and timely completion, with regular communication to the supervisor on progress and challenges.
• Bachelor's degree…