Member Experience Manager

JOB DESCRIPTION | Member Experience Manager About The Malin:

The Malin Group Inc. provides hospitality-driven work spaces, designed to inspire productivity and

enable members to Work Beautifully®. Our spaces prioritize thoughtful design that enhances focus and minimizes distractions. From our flagship location in SoHo to future expansions, our core promise

remains consistent:
The Malin delivers carefully crafted environments that empower members to achieve their best work.

The Member Experience Manager plays a crucial role in developing The Malin’s local member community — responsible for fostering member engagement, maintaining space standards, and driving retention through thoughtful programming and service excellence. This role combines hospitality, relationship management, and operational coordination to deliver an exceptional member experience.

• Cultivate a thriving community, fostering meaningful connections within the member base.
• Build meaningful relationships with members; act as a connector and ambassador for the brand.
• Develop partnerships with local businesses and community organizations to enhance member value.
• Collaborate with the Sales Manager on retention and referral strategies.
• Represent the brand in the broader business ecosystem to drive awareness and engagement.

• Collect and analyze member feedback to develop and implement local engagement initiatives, enhance the workspace experience, and drive member satisfaction.
• Proactively address member needs to improve retention and engagement.
• Plan and execute monthly events and activations that foster connection and add value to the Malin membership.

• Maintain a tidy and orderly environment aligned with brand guidelines and space expectations.
• Collaborate with the team on punch list management and timely facilities maintenance resolutions.
• Lead member onboarding and ensure all members are clear on space standards, offerings, and proper use of amenities.

The following skills and attributes are crucial for success of a Member Experience Manager at The Malin. These enable the individual to build strong relationships, promote community within and outside of their four walls, strategize opportunities for impact, and maintain a thoughtfully-designed workspace.

• Community-Building
  
  Experience:
  
  Intuitively connect individuals together through meaningful interactions.
• Operational Excellence:
  Balance hospitality with operational discipline while upholding brand standards.
• Strategic Thinking:
  Anticipate needs and identify solutions based on observations and feedback.
• Strong Communication:
  Excellent verbal and written communication abilities.

• Detail-Oriented:
  Highly observant, prone to notice small details that have big impact.
• Composed:
  Calm under pressure and able to manage multiple priorities while maintaining a professional and approachable demeanor.
• Insightful:
  Intuitive in reading people and situations; uses emotional intelligence to adapt approach and strengthen relationships.
• Hospitable:
  Approachable and attentive, actively listens and anticipates the needs of others; matters are handled with urgency and care.
• Healthcare:
  Company-sponsored medical, dental, vision, AD&D, and LTD coverage (FSA & HSA
• Paid Time Off (PTO): 15 Vacation Days, 10 Sick Days, all company holidays
• Parental Leave: 20 weeks at full pay, for full-time employees (1+ year of service)
• 401(k) Plan: 5% company match for full-time employees (6+ months of service)
• Additional Benefits:
  Access to a variety of commuter, wellness, education, and lifestyle benefits
• Salary $60,000 - $65,000 per year

The Malin Group Inc. is dedicated to fostering a diverse and inclusive workplace. We provide equal

employment opportunities to all qualified candidates and employees regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic information, or any other protected status as defined by law.