Sales Operations Specialist

Order Management & Processing

• Manage the end-to-end agent order lifecycle from order intake to shipment fulfillment.
• Prepare and process key sales documents, including Proforma Invoices (PI) and commercial invoices.
• Coordinate agent orders through order receipt, system entry, validation, and shipment execution.

• Serve as a primary point of contact for agents and internal stakeholders during the order fulfillment process.
• Proactively identify, escalated, and resolve order-related issues by coordinating with internal teams and external partners to ensure timely delivery and customer satisfaction.

• Perform regular shipment and billing reconciliation for assigned orders.
• Ensure accurate and timely generation of reconciliation statements and support financial accuracy and compliance.

• Organize, maintain, and archive sales agreements and related documentation.
• Ensure all records are properly filed, up to date, and stored in accordance with company compliance and data security requirements.

• Provide administrative and operational support for the Sales Operations team as needed.
• Assist with additional departmental tasks to support overall business efficiency and execution.

• Support project opportunity tracking and delivery forecasting in collaboration with local US teams and China-based business teams.
• Assist in aligning sales pipeline visibility with supply chain, delivery schedules, and execution planning.

• Manage SPIF tracking and application processes.
• Support marketing expense requests, approvals, and internal coordination in compliance with company policies.