Workplace & Facility Support Technician

Workplace Experience & Facility Support Technician

UG2 Facility Services is seeking a Workplace Experience & Facility Support Technician to provide professional, client-focused workplace and facility support services. This front-line role supports workplace presentation, facility readiness, work order coordination, restroom refresh services, inventory management, hospitality, and approved light handyman activities.

• Conduct routine floor walks and workplace inspections across assigned areas.
• Identify and report facility, cleanliness, safety, furniture, signage, restroom, pantry, meeting room, and presentation concerns.
• Respond promptly to on-demand workplace and facility support requests.
• Support daily workplace readiness and an exceptional associate and visitor experience.
• Maintain professional relationships with client associates, vendors, building management, and workplace partners.
• Follow all UG2 and client site protocols, safety requirements, dress standards, and workplace etiquette.
• Perform approved light handyman and workplace support activities within established scope.
• Provide photos, completion notes, observations, and status updates as required.
• Participate in daily briefings, meetings, email communications, and stakeholder follow-up.

• Create, update, monitor, and close workplace and facility-related work orders.
• Document issues identified during floor walks, inspections, service calls, and associate requests.
• Provide accurate descriptions, locations, photographs, and escalation notes.
• Track issues involving furniture, lighting, pests, flooring, doors, blinds, restrooms, pantries, cleanliness, and general facility presentation.
• Coordinate with UG2 teams, client representatives, office services, janitorial providers, building management, engineering teams, and approved vendors.
• Track recurring issues and communicate trends requiring additional attention.
• Provide timely updates on open items, completed work, escalations, and vendor follow-up.
• Confirm completed work areas are clean, orderly, and ready for use.

• Maintain lounges, collaboration areas, visitor offices, conference rooms, meeting rooms, pantries, and common areas.
• Reset meeting and conference rooms to established presentation standards.
• Arrange furniture, supplies, and basic room layouts.
• Wipe tables, chairs, conference surfaces, glass doors, glass boards, and visible high-touch areas.
• Remove fingerprints, smudges, trash, and other presentation concerns.
• Monitor and restock approved workplace consumables.
• Identify scuffs, stains, damaged finishes, missing supplies, and cleaning deficiencies.
• Coordinate with janitorial teams when specialty or building-standard cleaning is required.
• Support workplace, wellness, associate, and internal events through basic setup, refresh, supply placement, and post-event recovery.

• Maintain inventory of workplace, restroom, office, meeting room, wellness, and visitor supplies.
• Restock meeting room supplies, copy paper, wellness consumables, and other approved materials.
• Maintain organized storage rooms and supply areas.
• Monitor usage and identify replenishment requirements.
• Report toner and other supply replacement needs.
• Maintain stock of file boxes, crates, labels, and move-support materials.
• Coordinate with approved vendors for additional supplies or service support.

UG2 team members are expected to:

• Follow all UG2, client, building, OSHA, and site-specific safety requirements.
• Use required PPE and follow approved safe work practices.
• Properly handle and store cleaning products and approved chemicals.
• Immediately report safety hazards, incidents, property damage, and unsafe conditions.
• Maintain clean, organized, and safe work areas.
• Complete required UG2 and client training.
• Perform services according to established quality and service-level standards.

Scope Limitation:
The technician will not perform electrical, plumbing, HVAC, fire/life-safety, building automation, structural, elevator, engineering, licensed trade, or union-represented maintenance work unless specifically authorized, trained, and legally permitted. Conditions outside the technician's scope must be identified, documented, communicated, and appropriately escalated.

The ideal candidate will have:

• Experience in facilities, workplace services, hospitality, janitorial/dayporter services, office services, property operations, or a related field.
• Strong customer service and interpersonal skills.
• Professional appearance, communication, and workplace conduct.
• Strong attention to detail and commitment to presentation standards.
• Ability to prioritize multiple requests in a fast-paced client environment.
• Basic computer skills and familiarity with work order, email, mobile, and workplace technology systems.
• Ability to document work through written notes, photographs, and electronic systems.
• Ability to work independently and…