Franchise Onboarding Manager

Who We Are

Xponential Fitness, LLC (NYSE: XPOF) is a leading global franchisor of health and wellness brands. Through its mission to make boutique health and wellness experiences accessible to everyone, the Company operates a diversified platform of five brands spanning across verticals including Pilates, barre, stretching, strength-training, and yoga. In partnership with its franchisees, Xponential brands offer energetic, accessible, and personalized workout experiences led by highly qualified instructors in studio locations across 49 U.S. states, Puerto Rico, and 30 countries globally.

Xponential’s portfolio of brands includes Club Pilates, the largest Pilates brand in the United States;
Stretch Lab, a concept offering one-on-one and group stretching services;
Yoga Six, one of the largest franchised yoga brands in the United States;
Pure Barre, a total body workout that uses the ballet barre to perform small isometric movements, and one of the largest Barre brand in the United States; and BFT, a functional training and strength-based program.

The Franchise Onboarding Manager is responsible for managing and executing the onboarding experience for new franchisees for Pure Barre and Yoga Six. This role serves as a key point of contact for franchisees from the initial onboarding phase through the opening of their locations, ensuring they have the information, resources, and support needed to successfully progress through the franchise development and opening process.

Reporting directly to the Brand President, the Franchise Onboarding Manager partners closely with franchisees and cross functional teams across the Brand, Operations, Real Estate, Construction, Sales, and other areas of Xponential to coordinate onboarding activities and ensure development milestones are achieved. The Franchise Onboarding Manager is responsible for creating a consistent, organized, and positive franchisee experience while helping franchisees navigate the requirements and key milestones associated with developing and opening their locations.

The role requires strong relationship management, project management, communication, and organizational skills, as well as a solid understanding of franchising and the franchise development process.

• Manage the end to end franchise onboarding process for assigned Pure Barre and Yoga Six franchisees, from initial setup through location opening.
• Serve as a primary point of contact for franchisees throughout the onboarding process, providing timely communication, guidance, and support.
• Coordinate onboarding activities across franchisees and internal teams to ensure requirements, milestones, and deliverables are clearly defined and completed on schedule.
• Plan and coordinate Discovery Day activities and other key onboarding milestones to ensure a professional, informative, and positive franchisee experience.
• Partner closely with Brand leadership, Operations, Real Estate, Construction, Sales, and other cross functional teams to support franchisee progress and address issues that may impact development timelines.
• Support franchisees through the real estate and location development process, including coordinating with appropriate internal teams and external partners.
• Monitor franchisee development activity, identify potential delays or obstacles, and proactively communicate issues and recommend solutions to the Brand President and other key stakeholders.
• Maintain accurate and timely franchisee and development information within the CRM and other applicable systems.
• Ensure franchisee onboarding activities and processes are completed in accordance with company standards, franchise agreements, and applicable franchising requirements.
• Build strong relationships with franchisees and provide a high level of responsiveness throughout the onboarding and development process.
• Partner with the Brand President and leadership team to identify opportunities to improve the franchisee onboarding experience and strengthen franchisee engagement and development.
• Support franchisees in meeting development commitments and agreed upon timelines and milestones.
• Collaborate with the Operations Team and other stakeholders to support timely and successful location openings.
• Maintain proactive and positive communication with Brand and field teams regarding franchisee progress, challenges, and upcoming milestones.
• Provide regular updates and reporting to the Brand President on onboarding activity, franchisee progress, development status, and potential risks.
• Support special projects and other responsibilities as assigned by the Brand President.

• 5+ years of experience in franchising, franchise development, franchise operations, real estate, construction, or a related field, with at least 1+ years of experience directly supporting franchise development, sales, real estate, or construction activities.
• Demonstrated experience managing franchisee relationships and guiding franchisees through a…