Senior Business Process Analyst

We are looking for a highly motivated Senior Business Process Analyst who will be an advocate for change in our organization. The Senior Business Process Analyst will play a crucial role in ensuring that we stay aligned to the company short- and long-term strategy through the evaluations of SLAs/ KPIs. The Senior Business Process Analyst will be responsible for proactively collaborating with executives from cross-functional teams.

• Consult subdivision leaders to implement business action plans: resource planning, program planning, and budgeting of operational support for business demands.
• Collaborate with IT Managers/Service Owners to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
• Oversee company OpEx and Cap Ex budgets, including expenditures, renewals, services, leases, etc. to mitigate organization/technology debt risks.
• Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.
• Manage and facilitate high profile projects to ensure a timely and smooth completion.
• Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
• Develop and maintain organizational documentation such as White Paper, process flows, SOPs, memos, etc.
• Ideate and support large initiatives: leadership workshops, tech seminars, hackathons, etc.
• Provide insights and recommendations on portfolio adjustments/enhancements based on changing business needs, emerging technologies, and industry trends to identify of expansion opportunities.
• Handle complex issues requiring in-depth evaluation of multiple factors.

• Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance or equivalent combination of education and experience in the field.
• 8+ years of proven experience in business analysis or related roles supporting business optimization initiatives.
• Strong proficiency in MS Suite;
  PowerBI, Excel, and/or other comparable systems.
• Strong written/verbal business communication skills with experience presenting to executives.
• Experience working in an IT environment is a plus.