Customer Success Manager

At MFour, we’re transforming how businesses understand consumers in an increasingly complex, AI-driven world. Founded in 2011, we are a leading consumer intelligence platform delivering validated, connected, and opt-in data that powers smarter, faster decision-making.

What sets us apart is our ability to connect what consumers say with what they actually do. Through our proprietary platform, MFour Studio™ and our flagship app Surveys On The Go®, we combine survey data with real-world behaviors, creating a complete, accurate view of the consumer journey.

We’re also shaping the future of research through innovations like DANI™ , our AI-powered assistant that enables teams to quickly analyze data, uncover insights, and take action with confidence. Built on our Fair Trade Data® model, everything we do is grounded in transparency, privacy, and trust. Today, we partner with leading global brands like Google, Microsoft, and Disney to eliminate blind spots and drive better business decisions.

At our core, we believe better data leads to better outcomes!

As our Senior Project Manager / Customer Success Manager, you'll own the end-to-end client experience for a portfolio of 20–30 MFour Data Research accounts — you're the person your clients count on from project kickoff through delivery and renewal. Three things define success here: keeping clients informed and confident through clear, proactive communication; making your client the hero of their own story by putting DANI™ in MFour Studio™ to work for them;

and coordinating our internal teams — panel/sample, data science, and product — so every project lands on time, on budget, and on spec. This is a hybrid role based out of our Irvine, CA office, reporting to the VP and Manager of Customer Success.

• Own day-to-day client management at both the account and project level for a portfolio of 20–30 MFour Data Research accounts.
• Coordinate cross-functionally with panel/sample operations, research, and product teams to keep every project on time, on budget, and on spec.
• Guide clients through the SaaS/DaaS customer journey, driving adoption and consumption of MFour Studio™ and DANI™.
• Identify and help close upsell and expansion opportunities inside existing accounts — additional data products, new SaaS/DaaS features and services.
• Build new client relationships and strengthen existing ones by presenting data-driven insights that make your clients look good to their stakeholders.

• 3–5 years in quantitative research, preferably supplier-side (research firm, panel company, or insights platform).
• 3–5 years working with large data sets, plus hands-on experience designing questionnaires and analysis reports.
• Proven experience managing and communicating with multiple external clients at the same time.
• Excellent written and oral communication skills, including presenting data-driven insights directly to clients.
• Completed Bachelor's degree or higher, with strong MS Office proficiency.

• An AI-first mentality — you're already using AI tools and LLMs to speed up analysis and client deliverables.
• Experience with SaaS/DaaS customer journey management and user consumption strategy.
• The intangibles: sharp attention to detail, comfort multitasking against deadlines, and the kind of follow-through that keeps clients coming back.

• $85,000 - $105,000
• Top-tier health benefits include; medical, dental, vision, LTD, and life insurance
• Additional benefits
• Unlimited PTOFully equipped gym on-site
• Open space concept & team-focused atmosphere