Sr. Dealer Journey Strategy Associate

Job Description - Sr. Dealer Journey Strategy Associate (260000Q6)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

The Sr. Dealer Journey Strategy Associate supports dealer experience initiatives across digital and non-digital channels by analyzing dealer feedback and experience data, documenting dealer journeys, and coordinating improvement activities. This role works with business, product, UX, analytics, sales, service, and technology teams to identify experience gaps, develop practical recommendations, and support implementation, reporting, and adoption activities.

Voice of Dealer & Research Support

Gather, analyze, and synthesize dealer feedback, survey results, complaints, and market research to identify insights and improvement opportunities.

Develop recommendations, maintain dealer personas, and support Voice of Dealer programs and reporting.

Journey Mapping & Experience Improvement

Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities.

Partner with business teams to incorporate dealer experience requirements into solutions and measure the impact of implemented changes.

Data, Analytics & Performance Reporting

Analyze dealer, operational, and experience data to identify trends, risks, and opportunities.

Develop dashboards, scorecards, reports, and executive-ready presentations to support decision‑making and performance tracking.

Program Coordination, Governance & Adoption

Coordinate dealer experience initiatives, governance activities, stakeholder meetings, and roadmap deliverables.

Track milestones, risks, dependencies, action items, and implementation progress while supporting adoption and change management activities.

Cross-Functional Collaboration & Operational Support

Partner with product, UX, analytics, sales, service, technology, and OEM teams to support dealer experience initiatives.

Gather requirements, provide dealer insights, and recommend opportunities for process and program improvement.

WHAT YOU WILL BRING TO THE ROLE

4–6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.

Experience supporting cross‑functional initiatives and analyzing customer, dealer, operational, or experience‑related data.

Experience developing reports, dashboards, presentations, and stakeholder communications.

Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.

Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).

Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and…