Associate Customer Relationship Manager

Tri Net is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

Tri Net has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. Tri Net always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply.

You may just be the right candidate for this or other roles.

Trinet is seeking a self-motivated individual to provide support to our high-volume client base focusing on customer satisfaction and retention. The role acts as a retention expert and influences retention outcomes for an assigned portfolio to ensure quality solutions. The individual will work collaboratively with internal partners such as Sales, Customer Experience, Pricing Strategy and Products to elevate the customer experience, ensure that all interactions and deliverables support the customer's business, and identify new business opportunities.

Provides support and guidance to clients (SMBs) daily

This role is largely reactive with some proactive outreaches

This role will have larger books of business with less touch points

Engages in pricing and contract negotiations to secure agreement.

Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships

Identifies client service opportunities and coordinates the execution of those services as appropriate.

Partners closely with the Customer Engagement teams for an improvement in service level

Performs other duties as assigned

Complies with all policies and standards

Bachelor's Degree or equivalent experience preferred

Typically 2+ years

Self-directed and ambitious - implements new ideas or potential solutions without waiting for others to take action or to request action.

-Unwavering positive demeanor.

-Outstanding interpersonal skills.

-Excellent communication both written and verbal.

-Open minded and patient.

-Ability to prioritize quickly
-Comfortable working in a fast paced and client driven environment.

-Ability to quickly establish relationships and interact with business owners, executives and managers..

-Continuous follow-up and follow-through with clients.

-Proficient in Microsoft Office Suite (Word, Excel & PowerPoint).

Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The salary range for this…