Customer Care Associate

Responsibilities

Meritage Homes is looking for a Customer Care Associate who will:

• Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community.
• On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise.
• Participate in the 10 step AVID-Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process. Conduct walk‑through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of company, subcontractors, home buyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow to include updating reports, tracking customer sign‑offs, etc.
• Manage warranty reports to assure prompt‑professional service to our homeowners.
• Interact with customers and interpret warranty claims vs. Meritage warranty manual

• A high school diploma or equivalent is required. Coursework or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes and Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel. Knowledge of Hyphen a plus.
• Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes.