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Enrollment Specialist
Job in
Irvine, Orange County, California, 92612, USA
Listed on 2026-02-17
Listing for:
Symple Lending
Full Time
position Listed on 2026-02-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Bilingual, CRM System
Job Description & How to Apply Below
Our commitment lies in providing seamless and efficient lending solutions to our customers.
In this role, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications.
What You’ll be Doing:
- Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team.
- Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication.
- Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems.
- Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently.
- Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up.
- Collaborate with sales agents to identify recurring issues and recommend process improvements.
- Ensure all support requests are handled professionally, promptly, and with a customer-first attitude.
- Proven experience in a customer service role, with a focus on chat and phone support.
- Experience supporting a sales team, preferably in a fast-paced environment.
- Strong troubleshooting skills and the ability to resolve technical issues effectively.
- Experience in the debt settlement industry.
- Bilingual (English and Spanish) preferred to support our diverse team and client base.
- Excellent communication skills (verbal and written).
- Ability to multitask, prioritize, and stay organized in a high-pressure environment.
- Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools.
- Competitive Salary
- Professional growth
- Health insurance
- Vision & dental insurance
- Paid time off
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
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