Customer Support Coordinator

Position Overview

Our client is seeking a reliable and customer-focused Customer Support Coordinator to serve as a key point of contact for customers while supporting internal teams with order processing, issue resolution, and administrative coordination. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering a high level of service.

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
• Process and track customer orders, service requests, and account updates accurately and in a timely manner
• Coordinate with internal departments (Sales, Operations, Logistics, and Accounting) to resolve customer issues and ensure timely follow-up
• Maintain detailed and organized records of customer interactions and transactions
• Assist with preparing reports, documentation, and customer communications
• Monitor order status and proactively communicate updates or delays to customers
• Support onboarding of new customers and ensure a smooth customer experience
• Identify opportunities to improve processes and enhance overall customer satisfaction

• 1-3+ years of experience in customer service, customer support, or administrative coordination
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, high-volume environment
• Proficient in Microsoft Office (Outlook, Word, Excel); experience with CRM or ERP systems preferred
• Ability to prioritize tasks and manage multiple requests simultaneously
• Positive attitude with a team-oriented mindset

• Experience working in a manufacturing, distribution, or service-based environment
• Familiarity with CRM systems such as Salesforce, Hub Spot, or similar
• Basic data entry and reporting experience
• Problem-solving mindset with strong customer service instincts

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the…