Front Desk Agent

Overview

Embassy Suites Irvine is part of the Sage Hospitality portfolio, focused on delivering distinctive guest and associate experiences. We are looking for enthusiastic, creative daydreamers who want to share their passion with others and the community. The Embassy Suites Irvine Orange County Airport is in the heart of Orange County, near attractions such as OC Great Park, Newport & Laguna Beach, and Disneyland & California Adventure Parks.

We are committed to serving guests from all walks of life and fostering a diverse, energetic team that creates extraordinary experiences.

• Hilton Hotel discounts worldwide
• Medical, vision, and dental insurance (full-time employees only)
• 401(k) (full-time employees only)
• Lunch daily

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and prepare the room for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods to present guests with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by staying informed about in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
• Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling wake-up calls and paging guests to provide timely and efficient service.
• Controls cash transactions at the front desk and maintains responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training
High School diploma or equivalent

Experience
None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, knowledge of standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience dealing directly with the public and general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of shift is standing; bending/kneeling is required while filing.
• Mobility - must be able to reach all areas of the hotel to assist guests.
• Occasional standing and occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at an indoor, thermostatically controlled work station under fluorescent lighting. Work inside 95% of the time.

USD $20.00 - USD $20.00 /Hr.