Customer Service Representative

Ledra Brands

Irvine, California

We are seeking to add a Customer Service Representative to our Customer Service Department, where you will be developing new and nurturing long-term relationships with territory reps, agencies, customers, and inside staff. In addition, you will be order processing simple to very complex orders and communicating via phone/email. Lastly, ensuring that all duties and tasks are completed in an accurate and timely manner.

• Ensure our customers receive excellent customer service.
• Building relationships with our sales reps.
• Process orders, provide product availability and order status (ESD) via phone and email.
• Provide tracking information and issue Returned Material Authorizations (RMA).
• The capability to address job issues and deliver optimal solutions.
• Strong organizational skills with focus on data entry and record keeping.
• Assist customers with all post sales inquiries and questions, in a timely manner.
• Perform other related duties as assigned.

• Excellent written and verbal communication skills.
• Strong team player that is highly motivated and can work independently,
• detailed oriented, organized and efficient.
• Excellent technical capabilities to include MS Office (Word and Excel).
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn new product information and seize opportunities to expand your job knowledge.
• Strong Customer Service experience. Minimum of 5 years’ experience is preferred.
• Excellent written and verbal communication skills.
• Knowledge of Net Suite software is PLUS!
• Lighting Sales Experience is a must!

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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