Customer Support Coordinator

Position Overview

Our client is seeking a reliable and customer-focused Customer Support Coordinator to serve as a key point of contact for customers while supporting internal teams with order processing, issue resolution, and administrative coordination. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering a high level of service.

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
• Process and track customer orders, service requests, and account updates accurately and in a timely manner
• Coordinate with internal departments (Sales, Operations, Logistics, and Accounting) to resolve customer issues and ensure timely follow-up
• Maintain detailed and organized records of customer interactions and transactions
• Assist with preparing reports, documentation, and customer communications
• Monitor order status and proactively communicate updates or delays to customers
• Support onboarding of new customers and ensure a smooth customer experience
• Identify opportunities to improve processes and enhance overall customer satisfaction

• 1–3+ years of experience in customer service, customer support, or administrative coordination
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, high-volume environment
• Proficient in Microsoft Office (Outlook, Word, Excel); experience with CRM or ERP systems preferred
• Ability to prioritize tasks and manage multiple requests simultaneously
• Positive attitude with a team-oriented mindset

• Experience working in a manufacturing, distribution, or service-based environment
• Familiarity with CRM systems such as Salesforce, Hub Spot, or similar
• Basic data entry and reporting experience
• Problem‑solving mindset with strong customer service instincts

Determining compensation for this role depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. As required by local law in geographies that require salary range disclosure, the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.