Guest Service Representative

Job Title:

Guest Service Representative (Parking/Scanning)

Guest Services

Seasonal Part-time

Hourly Non-exempt

Weekdays and Weekends

Service Workers

Guest Services Lead, Guest Services Supervisor, Guest Services Sr. Supervisor, Hospitality and Safety Director

N/A

$16.90 - $17.90 per hour

At Wild Rivers, we are committed to providing an exceptional guest experience. We pride ourselves on being a family-friendly environment that provides innovative service and high-quality standards. Our goal is to leave our guests wanting to come back due to the excellent service they are provided while within our park. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude and anticipatory service.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and intuitive and has a genuine interest in the well-being of others around you, we invite you to join our team at Wild Rivers Irvine.

We are seeking a highly organized and customer-focused individual to join our team as a Guest Service Representative for Parking and Ticket Scanning. In this role, you will provide exceptional customer service, maintain a safe and clean work environment, assist guests with inquiries, and ensure accurate ticket scanning for park entry. The ideal candidate demonstrates strong interpersonal skills, patience, and a genuine passion for creating an outstanding guest experience.

• Accurately process transactions using the Cover device for various payment methods (e.g., credit cards, Apple Pay).
• Ensure correct pricing and efficiently resolve any discrepancies.
• Scan prepaid and season pass parking accurately.
• Verify guest tickets by scanning them for park entrance.
• Address ticket-related issues and assist guests in resolving them promptly.
• Greet guests warmly upon arrival and departure.
• Provide recommendations to enhance the guest experience.
• Respond to customer inquiries promptly and professionally.
• Resolve customer complaints tactfully and provide appropriate solutions.
• Escalate issues to management when necessary.
• Maintain cleanliness and organization in the parking lot and park entrance area.

• Attends all required training and pre-shift meetings.
• Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
• Performs other duties or special projects assigned to support business needs.
• Friendly, approachable, and customer service-oriented attitude.
• Strong communication skills and ability to provide clear and concise information.
• Ability to remain calm and professional in difficult or stressful situations.
• Must be able to work outside in various weather conditions and stand for extended periods.
• Ability to follow detailed procedures and maintain focus during repetitive tasks.
• Flexibility to work in various areas of the park as assigned.
• You must be able to wear the required uniform and adhere to the dress code.
• Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.

• Must be 15 years of age or older.
• Experience in customer service or hospitality is a plus but not a requirement.
• Ability to work on weekends and holidays.

• Assess situations quickly, determine appropriate actions, and escalate to supervisors when needed.
• Remain calm and respectful during conflicts or stressful situations; apply customer service best practices.
• Stand and move within assigned post/entry lanes for extended periods.
• Lift and move equipment up to 25–35 lbs.; push/pull gates or stanchions as required.
• Reach, grasp, and manipulate items.
• Bend, stoop, or kneel briefly.
• Wear required uniform and any assigned PPE (e.g., whistle, radio, hat, sunscreen) per policy.

• Work outdoors in varying weather (heat, sun, wind, light rain); exposure to noise and crowds typical of a water park.
• Fast paced work environment.
• Team oriented with a focus on guest satisfaction and safety.

• Competitive pay
• Paid sick leave
• Hospitality and safety training
• Complimentary personal admission
• Discounted tickets for family and friends
• and more!

Wild Rivers is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.