Customer Account Representative; H​/F - SAFRAN Electronics & Defense Avionics LLC

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electronics & Defense propose à ses clients des solutions d'intelligence embarquée leur permettant d'appréhender l'environnement, de réduire la charge mentale et de garantir une trajectoire, même en situation critique, ce dans tous les environnements : sur terre, en mer, dans le ciel ou l'espace.

La société met les expertises de ses 13 000 collaborateurs au service de ces trois fonctions : observer, décider et guider, pour les marchés civils et militaires.

Job Summary:

The Customer Account Representative will lead and coordinate customer account activities across various functional disciplines to ensure an exceptional customer experience. Manage performance in line with customer requirements and contract obligations, terms, and conditions. Ensure timely and effective communication with customers, both internally and externally, to meet contract obligations, quality standards, profit targets, and on-time delivery expectations.

Essential Job Functions:

Primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility. Review all quotes and both new and return orders to confirm that customer requirements are met, and documents are processed according to negotiated terms, including adherence to importing and exporting regulations. Process quotes and both new and return orders into the ERP system and/or other support databases.

Responsible for ensuring demand alignment and accuracy of data. Proactively seek to increase product knowledge by working with planners, buyers, quality, and manufacturing engineering in order to improve overall customer service. Update customer's supplier web-based purchasing system, ensuring requirements are fulfilled on time. Interface with customer to mitigate exceptions to meeting customer requirements. Ensure compliance with all export control regulations- ITAR.

Provide continuous feedback to the customer on quote and order status including, but not limited to backlog reports, portal updates, reschedule notices, verbal and written communication. Support pricing, delivery, administrative requirements and conditions, ensuring compliance with Safran policies, terms and conditions from proposal through shipment. Support the internal activities of Customer Service in achieving customer commitments. Support Customer Metrics by providing relevant supporting data (OE and associated data), as well as create root cause corrective action plans to improve.

Develop, lead, and participate in Continuous Improvement initiatives to support the business in achieving our goals. Handle customer inquiries via both email and phone calls, addressing questions related to scheduling, quoting, and order tracking. Work on assignments with moderate difficulty, requiring considerable latitude of judgment in resolving issues or in making recommendations. Proficient with interfacing with intra-company departments relative to warranty, credit, billing, and taxes for repairs and sales of stock.

Proficient at supporting weekly or biweekly calls with customers, including escalation calls to support Team Leader or Manager. Require regular Open Order Report communication for each customer. Usually receives little to no instruction on daily work due to ongoing training and experience. Other duties may be assigned.

• Bachelor's degree from an accredited institution, or related work experience in manufacturing…