Customer Experience Representative; Advanced Solutions Sales

Who is the Customer Experience Representative?

Overview:
Drives the success of a customer by leveraging expertise to help maximize growth. Enhances and enables customer utilization of the Xvantage platform through various activities. Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers to include items such as: training & enablement, pipeline development, and upgrades/cross-sell initiatives utilizing platform data.

As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer of products and services. Serving as a customer subject matter expert, you will collaborate closely with Ingram vendor teams, vendor resources, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer.

• Proactively engage with customers to understand their challenges, goals, and requirements and recommend suitable solutions.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Leverage internal resources to deliver the best solutions and value to customers.
• Identifies opportunities to increase usage of the Xvantage platform for reseller partners.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
• Skilled in:
  Good communication and collaboration skills. Self‑motivated and proactive with a strong sense of ownership and accountability.
• Customer‑centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross‑functional teams and vendors.
• Adaptability to work in a fast‑paced, dynamic environment and handle multiple priorities simultaneously.

• Typically requires a four‑year college degree or equivalent experience and 2 years functional experience.

* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.