Customer Service Rep

Sales & Customer Coordinator (Onsite – Irvine, CA)

Position Type: Non-Exempt / Hourly
Pay: $29/hour (~$60,320 annually)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM (occasional overtime up to 1 hour)
Work Environment: 100% onsite in a corporate office setting (business casual, open cubicles, collaborative Customer Service team of
3)

About the Role
We are seeking a detail-oriented Sales & Customer Coordinator to support order management, customer service, and inventory-related processes in a dynamic, fast-paced environment. This role plays a critical part in ensuring smooth coordination between customers, sales, and operations while maintaining accuracy across orders, returns, and inventory tracking.

Key Responsibilities

• Process and manage purchase orders, invoicing, and order fulfillment
• Handle RMAs (returns), repairs, and replacements with accuracy and urgency
• Track and support physical inventory, including serialized or component-based products
• Coordinate closely with sales and internal teams to ensure timely customer updates
• Maintain accurate records across ERP/CRM systems
• Provide professional, responsive customer support in a corporate (non–call center) environment

Qualifications

• Minimum 3+ years of experience in a medical device or similar industry (e.g., electronics, automotive, aerospace – must involve POs, RMAs, and inventory)
• Strong understanding of order processing, invoicing, and inventory workflows
• Experience with Quick Books, ERP, and/or CRM systems preferred
• Proficiency in Microsoft Office
• Strong communication skills; Spanish is a plus

What We’re Looking For

• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, team-oriented office environment
• Ability to multitask while maintaining accuracy and professionalism

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.