Call Center Representative

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months, it could go longer and become temp-hire. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co‑workers, and executives.
• Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info‑Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

• Minimum 2 years' experience preferred.
• Customer Service experience.
• A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.
• Bilingual Spanish is a PLUS.

High School Graduate or equivalent required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.